Serenity Alma Heights - Ex Serenity Fun City Bewertungen

Great hotel, staff is very kind and helpful. Various buffet food for breakfast lunch and dinner but also have other A La Carte restaurants on site. Clean, great sized room with balcony. Water slides are great, and pools are heated except one of them. Simce we had colder weather then expected, it was great to use the heated pools. The only negative I would mention is our room on the top floor was next to the elevator and it was quite loud. We only stayed 3 nights and didnt spend lots of time in the room, so it was okay but if you are coming for longer be sure to request a room away from the lifts. Also after we checked out we had ordered a taxi for us (not with the hotel) and he was waiting outside by the front gate. I have provided the car registration on reception so they can let the driver in, but they didnt. They said they cant let anyone in who is not with the hotel but will provide us a car with driver to the fromt gate. (Which is quite far with all your luggages) but we waited 10 minutes and nobody came, but I have told reception the driver is already waiting for us but they didnt seem to care. Seemed like once you checked out and filled the review for them on reception, you dont matter anymore. We had to walk out with all our stuff to the front gates. Up until then our stay was amazing, but this last 15 minutes left a bad taste in our mouth.