Fairfield Inn & Suites Huntsville

Our room was not clean Low water pressure in the shower We tried to hang up some clothes and the hooks fell out of the wall For the price, the rooms need to be updated

Underwhelming to say the least We are two rooms booked check-in was at 3 PM. They didn’t have our first room ready until six and our second room wasn’t ready until after 6:30. I booked a room with two beds and asked if I had switched to a king size bed and was even OK with getting a downgrade so that I wouldn’t have to wait almost 45 minutes for my room to be ready and they were unwilling to accommodate the request. The pillows were extremely lumpy and comfortable and the comforters on the two beds in both of our rooms did not match each other the couch in my suite was extremely dirty and there was no coffee table. Just a big awkward open space. This is a very disappointing Marriott property who does not value or appreciate their customers.

Didn’t want to let me check out early I wanted to check out early, had told them when I checked in I may be leaving a day early, and they didn’t want to let me check out early. They were trying to tell me since I booked through ********** they couldn’t change it, but I hadn’t paid through **********, I was paying them directly so I know that wasn’t true. ********** called them, they said they had to talk to the manager and owner. They finally let me check out. It was an issue for no reason. The hotel gym sucks and the key didn’t work to get in so I had to ask every day for them to let me in and they were always out of towels in the gym. I won’t be returning to this hotel.

We enjoyed our stay. Friendly and helpful staff. Great amenities and overall clean - everything

Worse stay ever told me after i checked in that the elevators didnt work and im disable and put me on 3rd floor ask for refund to go somewhere else and they said sence i check in i cant get a refund or put me on 1st floor won't be coming back here

Elevator was unavailable/broke, staff did offer to carry bags upstairs. Ice machines broken, staff went off site to get ice for guests.