Business Hotels in Hunter Mill

I had a horrible experience while staying at this hotel 26 NOV - 1 DEC 2023. . Upon check-in, I was provided a parking pass (4 x 11 piece of paper, not one that hooks on your mirror) to place in my Enterprise rental car (Brand new Nissan Altima). In the morning after my second night, I went out to the parking lot at 6:45 AM and found my car missing. Initially thinking my car was stolen, I went to the front desk and asked if they had camera footage. The first question the front desk clerk asked me was if my parking pass was visible on my front dash. To make a long story short, my car was towed. This hotel contracts with a local towing company (Battlefield Towing) who comes on the hotel grounds on their own (not at the specific request of the hotel) and tows vehicles that don’t have the pass visible on the dash. In my case, the pass had apparently slipped off the dash. The towing company does not check in with the front desk before they tow a vehicle, they send an email to management after the vehicle has been towed. Since the front desk could not get hold of the manager, and I had to get to my worksite, I was left with no choice but to take an Uber to the towing company and pay $200 to get my vehicle back so I could get to my office. I lost 2 hours of work dealing with issue. Rather than look out for its customers (such as letting customers provide their license plate number to the front desk), this hotel chooses to completely outsource their parking management to a towing company whose only motivation is to tow your car so they can make money. I would not be surprised if the hotel has part of my $200. I was assured Hotel Management would call me about this experience, but they never did. I checked out that morning and went to another hotel for the remainder of my stay. Until now I've been a Hilton guy who enjoys staying at Embassy Suites, but I will NEVER stay here again, and will encourage others in my company (23K employees) to not come here either. I will not be part of a hotel who puts a a tiny piece of paper between me and a successful trip. All I can say is watch out for that piece of paper if you stay here. I will be leaving a similar review on other major travel websites, and will also write to Hilton.