Tufton Arms Hotel

Shabby Unfortunately the room was extremely run down which gave it a unclean feel. Mouldy skirting boards, needed painting, worn carpets and the bathroom very old and shabby. Certainly needs modernising. Did not use the shower due to feeling unclean and grubby. Also when we went to check in there was nobody on reception. We tapped the bell 3 times and eventually had to go find someone from the cafe. Just relieved that we only needed to stay one night and we intentionally stayed away from the room as much as possible.

Upgraded without having to ask for it, a nice touch, into a lovely suite. Food was excellent and wine choice via the shop / corkage was exceptional.

We arrived to a twin room rather than the king we had originally booked. We were then told that that was the only room available so we accepted it as we needed somewhere to sleep. The door to the room also didn't lock so it wasn't the best start but the staff were apologetic and friendly. We asked what time the restaurant was open until and the member of staff advised that it was more or less closing time (just before 8pm) so we went for a wander through the area and found a takeaway instead. The following day we were told that our original room we had booked was now available so we moved our belongings over. We asked when we were ble to order tea and were advised that the restaurant would open from 6pm. At around 6:45 we came down but everything was in the dark with no staff to be found so we ended up going to the pub a couple of doors down for our tea and a couple of drinks instead. The following morning I tried the shower and it just wasn't getting hot. I knew from the previous room that the water didn't get to burning point however I had goosebumps while trying to wash. The room itself was lovely and I loved that they put a hot chocolate sachet out with the condiments but it just felt that although they stay was ok there was room for improvement. On a positive note though, the staff were friendly and the breakfast on both mornings was delicious