Humber Lofts Apartments

Great location. Very clean appartments with hi-tech key system. Good communication throughout. Car park in basement was a bonus. Bedroom was not over spacious but was comfortable. Kitchen was very good with everything you needed for your stay.

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

Amazing place worth the money car park underneath clean tidy big beds honestly we had the best stay ever can’t wait to book again staff where amazing to messaged back straight away and was so very nice when I spoke on the phone

Disappointed to discover on arrival that both our bedroom windows were shrouded by scaffolding on the exterior. And there were notices in all the public areas advising of building work. And indeed every morning on the dot of 8am loud drilling and banging started. Wrote to complain on our return only to be told that there was notification on the check-in form, which I have to confess we never saw. But the point I made was why only inform customers of scaffolding and building work AFTER they have booked and paid and just prior to check-in; this notice should have appeared on the company website so one was aware BEFORE booking. Did not get satisfactory response, in fact in my opinion the response was rude and aggressive. So unnecessary. In addition the bathroom was very small (toilet butts right up against sink). Towels are small and the coffee supplied sachets of Nescafe! Unusual not to have pod coffee machine these days

Bad: The towels provided were pretty small. Quite a few marks and scuffs around on walls and furniture. Unclear where to collect door card from, went from the car park to the room, back down to 'reception' and back to the room. Quite a few messages back and forth before check in and forms to complete. No information about when you can enter and leave the car park. Had a few problems with the website and entering information and making payments. Was just an added stress when attending for a funeral unfortunately. Would have been nice to have some fresh milk and more coffee. (But then again I do have a 2 month old!) Didn't have access to use the online key card until 3pm unfortunately, so had to get the cards. Coasters would be great, as the coffee table is glass and I was worried about putting down mugs and glasses. The room was lovely and a great size. Lovely little touches made it a comfortable stay. Large mirrors, plenty or storage, dining table and kitchen. Very large and comfortable bed. Blackout curtains were amazing! Lovely to have netflix etc on the TV. Easy to order deliveroo too!

Excellent penthouse apartments . Apartment 19 was superb. Very spacious and everything worked as it should do. From the washer to the cooker. We used everything on our 3 night stay. Communication was excellent from before and during our stay. My mother is wheelchair bound and there's enough room to get around the building and through the back disabled entrance to the property.. My only bit of constructive criticism is to supply a small hoover to each room or at least leave 1 in a secure lock up that customers can grab on request. Doesn't take long for the floor to get dirty especially from small children and wheelchair wheels. Other than that I shall be returning in the near future as I visit hull regularly. Many thanks