Fortune Park Panchwati, Kolkata - Member ITC Hotels' Group ★★★

"I have stayed at Fortune Park Panchwati multiple times in the past and was always welcomed warmly, which is why this recent experience was extremely disappointing. I booked a room this time at a higher rate of ₹4500 + GST, whereas earlier I used to stay under a corporate arrangement for around ₹3800. Despite agreeing to pay the increased price without any issue, I was allotted an old, non-renovated room. At the time of booking, nobody informed me that I was being assigned a different category of room compared to my previous stays. When I politely raised this concern, the Front Office Manager, Mr. Debabrata Mukherjee, responded in a highly rude, dismissive, and unprofessional manner. Instead of handling the situation courteously, he said that renovated rooms are “club rooms” and that I had only paid for a deluxe room. He further remarked that I was “creating a ruckus over just paying extra ₹500,” which was extremely disrespectful and unnecessary. What made the experience worse was his toxic tone and complete lack of customer sensitivity. At one point, he even mentioned that “the hotel is operating in loss,” which is absolutely not something a guest should be made to hear or feel responsible for. Eventually, in an irritated manner, he instructed his colleague to give me the renovated room anyway — which clearly showed that the issue could have been handled politely from the very beginning instead of humiliating a regular guest. It is unfortunate that one person’s rude and arrogant behavior has completely ruined the reputation of a hotel I once preferred regularly. Hospitality is not just about rooms — it is about respect, communication, and customer experience. Sadly, Mr. Debabrata Mukherjee failed on all three fronts and has likely cost the hotel a loyal repeat customer."

Kiaan Inn ★★★

"Die Bettwäsche und Badezimmer des Hotels waren sehr sauber und hygienisch. Das Personal ist gut ausgebildet und spricht Englisch, Hindi und Bengali. Das Hotel bietet auch gutes Essen und in der Nähe gibt es viele vegetarische Restaurants. Der nächste Markt ist der Hostage AC Market und der Burra Bazaar. Vom Bahnhof Howard kann *** das Hotel leicht mit dem Auto oder der Rikscha erreichen. Das Hotel wird gerade renoviert. Aber der Service ist sehr gut."

Avaria Inn ★★★

"Room cancellation by the hotel was not informed prior, not responding properly. Washroom drain out was not properly maintained."

Goroomgo Dev Guest House Howrah Kolkata ★★★

"Das Dev Guest House bietet eine saubere und bequeme Option für Reisende, insbesondere diejenigen, die die Nähe zu Horah Junction als Priorität bezeichnen. Während es wesentliche Einrichtungen und freundliche Dienstleistungen bietet, sollten potenzielle Gäste die Größen der kompakten Zimmer und mögliche Lärm aus der Umgebung kennen. Es ist für kurze Aufenthalte und für Reisende geeignet, die den größten Teil ihrer Zeit in der Stadt zu entdecken und nicht im Inneren zu bleiben."

HOTEL M PLAZA DHULAGAR ★★

Goroomgo M M Guest House Howrah Kolkata ★★★

"It is an advertising accommodation for foreign tourists. I reserved a place to stay. When I checked in, the place said that foreigners were not allowed to stay. is a scam and has already paid for accommodation Anyone who is a foreigner, do not stay."

Hotel Akash ★★