One of the things I found unpleasant was that guests had to use the same elevator as the restaurant kitchen staff. Food carts and kitchen items were frequently transported in the elevator, and when I entered after they had exited, there was often a strong food odor that made the experience uncomfortable.
The restaurant staff also seemed poorly trained. Some employees openly asked for tips, which I found unprofessional. In addition, the hotel provided restaurant coupons, but when questions arose, staff claimed that the restaurant was not connected to the hotel. This created confusion and gave the impression of poor communication and training.
The bell staff also appeared inconsistent in their professionalism. I often saw one bellman hiding and using his phone, and at times his shoes appeared worn and untidy. These details may seem minor, but they affected the overall impression of the property.
I paid between $600 and $800 per night for my stay, and unfortunately, I did not feel that the quality and service justified the price.
That said, not all of my experiences were negative. There were several friendly and helpful employees, and in particular, the oldest member of the bell staff was exceptional. He was consistently kind, professional, and welcoming to every guest I observed. His attitude and service stood out and left a very positive impression.
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