Courtyard Houston Brookhollow

The hotel was okay overall. It was odd that rooms had a refrigerator and not a microwave. The shower also did not drain efficiently and water pooled when taking a shower. The rooms and property were generally clean and well kept. Did not try the breakfast or visit the on site restaurant.

My 2019 GMC 1500 truck was STOLEN from the hotel on Jan 14, 2024! I thought I was staying in a decent area. No cameras at the hotel. I was parked in the front row. Never heard anything out of management after the fact and they were notified by the desk clerk.

Worst hotel experience ever! The beds are awful. After night 1 I asked to be in a new room because my husband and I were sleeping on each other in the middle be the bed was junk. Night 2, my daughter got sick and puked all over the bed, comforter and pillows. They claimed they did not have access to the maids closet to get new pillows or a comforter so if we wanted to change rooms to have those items we would have to pay for our remaining nights of our stay. I decided if we had to pay for the stay again we were moving to the Hampton 10 minutes away because the Hampton has never failed us and always has comfy beds. We ended up borrowing a blanket and a pillow from another family members room and the next day they gave us new pillows and comforter. Our other family member had found a cockroach in their room and killed it.

Worst courtyard experience. I received attitude and pushback from the front desk as soon as I arrived. They then proceeded to put me in the wheelchair accessible room, to make a statement? Nasty Staff

I was greeted immediately on arrival and checked in quickly and efficiently. My room was a standard old style Courtyard bedroom. The HDTV was surprisingly small in comparison with other Courtyard properties I've stayed in recently. Everything was very clean, and the bed was quite comfortable. For the price paid on my particular visit (Senior Rate) the value was more than adequate. Free parking makes a difference. The hotel on my particular stay was quiet.

Traveling for business, checking in went smooth and the room was very clean. The AC was awesome, which I needed in this Texas heat lol Misty and Nicole also took great care of me every morning when ordering breakfast and coffee!