Hampton by Hilton Hotels in Houston

I give them 1 star because 0 isn't an option. We booked and prepaid rooms as part of an extended family vacation. We paid extra to have additional beds in the rooms. We wanted everyone (including kids) to have a bed. Upon arrival, we were informed that they did not have the number of beds we paid for. The hotel's suggested solution was to cancel the booking. After a fight, they did give us another room but it took hours to get it. In one room, the sheets had not been changed as there were long black hairs and stains everywhere in the sheets Then, there's the airport shuttle. The hotel claims that it has a priority list and that the riders are boarded by priority. (In other words, those that reserve a seat are supposed be boarded before those that show up.) The priority list is meaningless. Our group booked with priority and should have been together on the shuttle. The driver allowed 6 people that walked up (without ”priority”) to board ahead of us. The driver acknowledged they shouldn't have been on the shuttle but claimed it was only a short trip so it shouldn't matter. (The trip is almost 45 minutes round trip.) Don't go through the same aggravation. Stay some where else

Great place for overnight travel using Bush IAH airport. Great price! Has free shuttle to/from Bush airport. Simple continental breakfast but decent. Snacks & drinks available for purchase. Close to fast foods (walking distance) and restaurants nearby via car or Lyft/Uber. We used Doordash for great mexican food dinner. Staff were nice but mostly very business-like. Had an outside pool and indoor fitness room but we did not use. We stayed overnight from a cruise out of Galveston and then flew home the next day. Bathroom was large and nice updated contemporary fixtures. Hotel had been updated and contemporary decor. Big room and comfy. Huge shower. There are planes flying over as this is close to airport so some noise but did not wake us thru the night.

Große Lage, wenn Sie zu Astros oder Rockets Spiele gehen, oder das Konventszentrum. Gebäude sieht ziemlich neu und modern aus. Sie scheinen vielleicht ein weiteres Paar Aufzüge ... es gab oft eine Linie zu jeder Zeit des Tages. Es ist eine gemeinsame Lage mit einem Homewood ...Makes für einige interessante, aber sicherlich keine schlechten Anpassungen. Frühstück war einer von ihnen ... aus zwei Standorten Freitag bis Sonntag, eine Standorte am Montag bis Donnerstag. Das Frühstück war auf der besseren Seite des Markenstandards. Es schien, dass die vorherigen Bewohner unseres Zimmers ein wenig Grill gegen jemanden in ihnen hatte. Sie verließen den Safe verriegelt (das wurde sehr schnell geregelt), den Kühlschrank geöffnet, so war es heiß ... über Nacht wieder kalt zu werden, und das WC geschlossen, das 6 Stunden und 3 Anfragen, um zu beheben. Und der Wartungsmann hinterließ einen schrecklichen Scherz im Toilette nach der Behebung des Problems. Das Front Desk Personal schien eine generell unzufriedene Gruppe zu sein. Keine Erwähnung von meinem Lebenszeit-Diamant, oder sogar Diamantstatus, und musste meine Diamant-Perks fragen. Die Dienstleistungen im Bereich der Hauspflege sind nur auf Anfrage.

Ich kam zu einer Geburtstagsfeier und buchte ein Zimmer und die Erfahrung war großartig. Die Angestellten an der Rezeption waren freundlich und professionell. Mein Zimmer war sauber und gut ausgestattet mit Handtüchern und Accessoires. Das Frühstück war gut gefüllt und frisch. Meine Anfrage nach einer längeren Aufenthaltsdauer wurde sofort erledigt. Es ist großartig, Hilton Honors-Mitglieder zu sein.

Was ich immer von Hilton erwartet habe - Exzellenz. Wir hatten nur ein Problem, aber es war leicht beheben - ich liebe die Liebe mit dem digitalen Schlüssel, aber leider erlaubte es nicht, dass der geöffnete Parkplatz es offen zeigte, aber die Tür nicht zahlte, nicht für mein Auto oder die 2 . Aber es war eine einfache Befestigung kam in und der freundliche Vordertafel-Betreuer wurde eine Schlüsselkarte sowie der Parkplatz in den Windschutzscheibe gesetzt. Das Zimmer war natürlich schön zusammengestellt und dekoriert Augen behaglich . Nur gering Grippe ist nicht ein Standardzimmer mit Doppelbetten, da es wirklich für eine Person ist und die Ketten sind schrecklich Ich konnte überhaupt nicht schlafen und auch nicht mein Mann. Jetzt reden wir über Frühstück (sigh) keine Waffeln, keine Pancakes, gewässerte Saft, keine Käse oder Piquant Sauce für die Augen und ein Zeichen, das sagt Happy Breakfast Starts Hier - Negative

blah

This hotel is definitely not up to Hilton standards. It’s such a poor representation of your typical Hampton Inn - I can’t believe they don’t pull it from their system. -bathroom had mold all over ceiling - I think the level of humidity in the hotel is causing the problem. The room smelled really damp and sweaty. If you have any allergies you will want to skip this place. -found several bugs crawling around the room in the morning before departure. Didn’t bother to even bring it up with the hotel as the departure clerk couldn’t even figure out how to print me a receipt -alarm clock was unreadable. Not sure how this wasn’t noticed by someone in housekeeping -the hotel really needs some preventative maintenance - holes in wall, metal covered in rust, noisy AC. -on my morning of my check out, there was a guest dealing with his truck which was stolen out of their parking lot overnight. I was shocked that the clerk did not even seem surprised. If you read other reviews on here it looks like this is a common occurrence. I tried contacting the hotel when they sent an email asking for my thoughts. The GM’s response made it clear they had no intention on addressing any of my concerns. There are several other hotels nearby - do yourself a favor and stay away from this place.

I checked in digitally. Chose a room. Then got a message on my Hilton app to stop at the front desk. I did. Checked in and they put me in a larger room. That was nice, BUT, they also charged me an additional $100.00. I went upstairs and checked my app again, looking for a digital key and noticed I was overcharged compared to my reservation. So I pulled up the confirmation email and went back downstairs. Vicento changed the rate to match my original rate. I travel for my job and get approval for reimbursement on hotel expenses before I arrive to the hotel. When the hotel changes the rate or adds fees not on the reservation, it messes with my ability to get reimbursed and sadly takes time to resolve. When I checked out 4 days later, they included a parking fee which isn't a lot, but unnecessary as this is a suburban hotel. The Courtyard next door charges the same parking fee, but the Residence Inn across the street doesn't. I never saw a security guy in the lot. I saw a review of 2 cars with wheels stolen and left on blocks in their parking lot. Had Hilton just been upfront with me, I would have left my car at work down the street and hitched a ride; which most nights, a coworker drove me to dinner and other places anyway. This hotel can do better. Be transparent. The room was nice and clean. Breakfast was just ok, despite very nice guys who work in the breakfast area. Just wished the food tasted better. I did not use the gym, but it looked ok. I did not use the laundry, but it looked ok too. Housekeeping left only decaf coffee with the coffee maker. Luckily, there is a Starbucks right down the street (within walking distance). This is a good hotel, but not in a prime location - and not worth a parking fee. There was a homeless guy living in his car in the parking lot under my window. Not sure why I had to pay for him to stay there. One night, he was up late (until 2 or 3am) cleaning out his car with the radio on. I should have photographed him. I'm going to try this hotel again, but I don't feel confident as I make the reservation. Come on Hilton. It felt like you changed my room rate to make a few extra dollars. If you book here, keep a copy of your reservation showing a breakdown of the room rate. No need to be surprised. If you don't like paying to park overnight in a lot with a homeless guy living there, then leave your car elsewhere and Uber it.

The Hotel was nice, modern and clean but had old, ripped office chairs in the rooms which ruined the overall beauty of the rooms. Staff were not very friendly.

The Hampton Inn Houston - Northwest hotel is conveniently located in Houston, Texas at Highway 290 and FM 1960 and the Highway 6 exit. The Hampton Inn hotel in Houston, Texas is located on Highway 290, the major route to Austin, Texas, just 3 miles from the Sam Houston Toll Road also known as Beltway 8, which connects to Bush International Airport and to all other major freeways, including the North West Business Corridor. Located near this northwest Houston, Texas area hotel include some major companies like Wyman Gordon, Serta Mattress, Hewlett Packard, Daniel Valve/SPX and many others.The Hampton Inn Houston - Northwest hotel features 62 rooms, including a selection of spacious rooms with 2 queen beds, king beds with recliner and work desk or king study rooms with a sofa and a work desk. The Hampton Inn Northwest hotel in Houston, Texas also has 2 whirlpool suites, interior corridors, non smoking floors and the hotel is pleased to offer our guests complimentary use of Bally's Fitness facility located just minutes from the hotel. Other amenities of the Hampton Inn Northwest hotel in Houston, Texas include in-room coffeemaker, hair dryer, irons and boards, 25'' TV with complimentary HBO movie channel, FOX Channels, pay per view movies, Nintendo games, data ports and complimentary high-speed wireless internet in each room. Guests of this Texas Hampton Inn Houston - Northwest hotel can enjoy the complimentary On the House hot breakfast and the On the Run breakfast bags (available Monday-Friday). The Hampton Inn hotel in Houston, Texas also offers connecting rooms, cribs, rollaway beds and laundry/valet services (at a nominal fee).We strive to provide 100% guest satisfaction in the name of Hampton Ultimate Service. We love having you here at the Hampton Inn Houston - Northwest hotel in Houston, Texas.