Travelodge Heathrow Heston M4 Westbound

As a regular visitor at this hotel, I can confidently say the experience keeps getting better with each visit. The staff consistently goes above and beyond, but I have to give special recognition to Akaash, who always makes my visit memorable with his exceptional attention to detail and warm hospitality.

Was stopping over here before my flight. Checked in with family at around 1am through the night and were greeted by staff. Believe his name was bilal who checked us in very quickly and seemed like he enjoyed his job. Great convo with him and checkin was quick

The location is a bit hard to get to since you are forced to use the motorway and the satnav takes you trough an industrial zone. Thankfully we rang the hotel and receptionist Daniel gave us the correct directions. Hotel itself is close to airport and the facilities are good.

Location good. Old fashioned and cheap feel to the room in my view but was newly decorated. Noise from above kept me awake all night. Shower looked like it was going to be powerful but was actually quite poor. Ended up leaving 03:30 and rats running around car park. Better off staying in holiday inn/express or a premier inn. Paid £89 for Friday night and think it was not worth it.

No-one on reception on arrival, front doors were locked and no answer on phone number given. Had to wait 15 minutes for staff to arrive. Youths smoking **** outside the reception. Paid for a king-size bed with the new mattresses and new decor as advertised, but was given a family room with a double bed and 2 singles, all with the old hard mattresses. Room was clean but tatty. Very hot, had to use the fan. Was told on reception that it is first come first served. Which is not acceptable when I've paid for a better room in the first place, yet it hadn't been reserved for us. So overall disappointed.

We were quite hesitant at staying at a hotel on a service station but it was very good. There is plenty of parking, the hotel is currently being painted inside and will look very good when finished. The rooms are good, we did get noise which we think was from either the hotel generator or a refrigerator wagon near our room but we had an early start as we were flying out so not a major problem.