Horsham North

Lovely room, nice and quiet with comfortable bed. no air conditioning but there's a large floor fan. No traffic noise from outside. Everything was of a good standard, all staff very friendly and helpful. The breakfast is served in pub next door & although the food and service were excellent, the whole place would definately benefit an upgrade with a good lick of paint on the outside. We would stay at this premierinn again.

We have stayed here many times over the last 20 years when visiting family. Check-in was easy and we had a quiet room at the back of the hotel. The first things we noticed was that the bin had not been emptied and the tea/coffee supplies had not been replenished. The bed linen looked crumpled when it usually looks fresh. It did appear to have been changed though just not presented very well. Two of our towels were in the bath but again they appeared fresh but had fallen off the rail. The bar area downstairs no longer appears to operate as a pub and it was devoid of any customers and the usual hubbub. There are no draught beers anymore either. It’s now just a soulless space. At breakfast the next morning our hot food order was taken(no buffet service) and was placed on the table a few minutes later as we were halfway through a bowl of cereal. No offer was made to take it away and keep it warm. The only items that retained any warmth were the eggs which I suspect were the only items freshly cooked. Altogether the worst breakfast experience we’ve had in this hotel.

The staff were so friendly. Especially the team in the restaurant on the evening of Sunday the 4th of May (sorry I forgot to get your names) . They have great customer service, interacted with our children and really took an interest in what we had been up to.

Feel really sorry for Matt who works in the restaurant, poor guy was stressed and rushing around as restaurant was under staffed , told him that he needed to slow down before he gave himself a heart attack. The mangers really need to look into this as felt really sorry for the guy , and Matt if you are reading this, no job is worth ruining your health or maybe your life over. Please slow down , I'm genuinely concerned for you

The room was adequate, the hotel is part of the group that also includes the station pub and restaurant, the pub and restaurant are not available in the evenings and they only served breakfast to guests of the hotel part. This negates the suitability of a stay at this location as the town is a good 15 minutes walk and if it is raining heavily makes a saunter into town a wet occasion.. okay there is the Bedford arms around the other side of the station, but if you didn’t know it was there it would be pointless. The breakfast is below par and you would be better off going to “The Cafe” just 2 minutes walk out of the hotel and turn left. In short this could have been a great stay but let down by what are supposed to be other facilities not be available to the guests.

Amy is. Very helpful and kind knows how to do her job Very well and I had a great stay with this hotel thank you so much Amy I have been staying for 3 nights and have had a great experience i would definitely come back and stay again just based off of the team at Horsham north