Palms at Waikiki

Would stay again! Overall a nice stay. The room was of a nice size and sufficiently appointed. Check-in was easy enough of a process. Although it was a private unit within the larger hotel complex, in only a few circumstances would this be noticed. Location wise, I felt as though it was convenient for my needs. Good water pressure, firm bed.

We stayed Dec. 4-14 and enjoyed our comfortable accommodations. Location was excellent, and our 9 nights affordable. Our room was a little dated, but clean, and beds very comfortable. Our room overlooked Ala Moana and the pool and had partial ocean views. You could hear traffic at times, but it didn't bother us much. Small tub/shower, but good pressure. We also appreciated the affordable laundry facility. We would definately stay here again.

Overall the stay was pleasant, but be warn you will probably not receive what you are booking. The online description is very deceiving. We thought we were booking a two bed room but when we arrived it was only one bed an a futon. No where on the description where it said the room only has one bed. When we contacted property management, they informed us there was nothing they can do and that the beds were only a suggestion/request. Our party was very frustrated that we only had one bed to share. If that was the case we would have booked at a different hotel. In addition the room is managed by a third party, making it very inconvenient if any questions arose.

I would advise patrons to book directly with Aqua Palms and NOT Castle Vacations. I incurred an absurd key service charge of $36 for locking myself out of my room and to have the front desk code me a new key to get back in. This policy does not apply to guests who book through the Aqua Palms. The customer service experience also seemed to be indifferent towards the comfort and convenience of my stay, as the staff told me to take up any issues with the 3rd-party Air B&B vendor who manages the unit I stayed in. I would not book via this vendor again.

It’s ok

Great room. Convenient and well kept.