Four Seasons Hotel Hong Kong

酒店地理位置、酒店環境、酒店服務…我就不具體點評了。（如果是商務訴求，尤其，需要在香港島中西區活動，地理位置還是可以；如果是個人旅遊，從香港夜景角度，還是九龍半島酒店更合適：瑰麗、麗晶、麗思） 作為大陸客人，表達兩點個人經歷感受 第一、酒店服務初心問題。第二，酒店服務態度問題。 首先、對於服務初心問題，酒店前廳經理公然撒謊。此問題的核心點在於，香港酒店，是否可以通過第三方付款（比如：微信、付款寶）關聯信用卡，進行按金預授權。貴酒店前廳翁經理的回答是：整個香港，所有酒店，都是不可以的。我通過諮詢付款寶客服、攜程客服、香港其他酒店，查詢香港金融局相關政策…部分酒店是可以的，並不是貴酒店翁經理説的，這是整個香港的金融管理政策問題。 其次、對於服務態度問題。作為五星酒店裡麪的奢華等級、香港五星酒店的代表，貴酒店，尤其中層管理人員，明顯缺乏對內地客户的尊重。不知道，是不是貴酒店服務客户主要是歐美“主子”，以為自己也是“高人一等”了，把自己也當成“貴族一類”了，以一副傲慢的“居高臨下”的嘴臉，對我們這些“北佬”。既然，你們的客户是你們的歐美“主子”，既然你們不缺客户，你們為什麼還開通內地的ota渠道…現在，不是20年前了，不要再穿着你們的那件“長衫”，以一副“高高在上”的鄙夷嘴臉，對待我們這些，你們眼裡的“鄉巴佬”… 最後、作為攜程的一名客户，作為大陸的一名客户…個人覺得，如果不是商務訴求，為了這些沒什麼實際意義的標簽，去這種缺乏服務初心、服務態度的酒店，“享受”低人一等的特殊“服務禮儀”，沒必要…

The location is really good, connected with IFC mall and central station as well as airport express. The room was spacious and have amazing harbour view.

We came for my sister’s birthday (which also happens to be New Year’s Eve). The room was very comfortable, the service was impeccable, and the restaurants/pool/amenities/location cannot be beat. Hoping to come back soon.

The best hotel I’ve ever been privileged enough to stay at Four Season. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.

Memorable Anniversary Celebration in 2022 December While we're waiting for the reception to complete check-in procedures, I took a picture on the stairs of the lobby. We celebrated our first anniversary at the Four Seasons. After entering the room, we're surprised by the heartwarming welcome letter displayed on the tv. The habour view is beautiful and soothing no matter it's day time or night time. Also, we enjoyed great music using the Bose speaker (it's put near the tv) while bathing. The next day, we again enjoyed the harbour view with sunshine and winter breeze in the infinity pool(it's chilling that morning, haha Well, I forgot to take some pics of our room's setting but I have to say other than the room's decoration, the design of the corridors also looked really grand. We had decorated the room with some balloons and ribbons, but we forgot to bring the tools. By the way, I would like to thank the staff who provided scissors and a pack of unopened blue tack in the midnight! We both enjoyed a wonderful night and are satisfied with literally everything in the hotel. I would say Four Seasons is really suitable for anniversary celebration.

Wow, I had a fantastic stay at the four seasons in HK. The arrival greeting, checking and personnel who greeted us were all fantastic. This was our final stay after 7 weeks away and I couldn’t ask for a better and more glorious end to our trip.. The room was perfect, a perfect harbour view, the most comfortable bed I’ve ever slept on, and that’s coming from a chronic insomniac, and the attention to detail was phenomenal. The blackout blinds, the quietness in the room, the level of cleanliness, no detail was overlooked. I can’t praise you highly enough. I actually missed our first night booked due to a time change error and that was a shame as I would’ve valued another night sleeping in those comfortable beds. Will I be staying at four seasons again, absolutely, can’t wait. Btw where can I get that bed for my home? More organisations could learn from your level of custom care and service.  Nancy