Palmer's Ale House

We decided to visit Palmer’s Ale House (Long Sutton) for Mother’s Day, expecting a pleasant meal, but instead, we were met with some of the worst service we’ve ever experienced. We had paid a £10 per person deposit (for three people), but when we arrived, we were seated right by the door, where people waiting to be seated were practically hovering over our table. This made for an uncomfortable and unpleasant dining experience, so we politely asked if we could switch to a different table. Instead of accommodating us, the manager and staff were incredibly rude and dismissive, making it clear they had no interest in providing even basic customer service. After realizing how unwelcome we felt, we decided that we would just eat our meal and leave. The manager’s attitude was condescending and unprofessional, even questioning why we wouldn’t order drinks in a rude and unnecessary manner. At that point, we asked if we could have our deposit refunded so we could go elsewhere, given that we hadn’t even ordered food yet. They refused, claiming they had already “paid for the food” – despite the fact that we hadn’t placed an order. The entire experience was frustrating and disappointing, and unfortunately, this level of service seems to be the norm here, as reflected in their 3.6-star TripAdvisor rating. If you’re looking for a place with good hospitality and decent customer service, avoid Palmer’s Ale House. We certainly won’t be returning.

I recently stayed at the Palmers hotel - lovely room with a great shower We stayed there as we had a small gathering for a birthday meal The burger was very nice - the fish had so many bones and a very thick batter - the halloumi had so much salad and enough to feed four people but not much halloumi. Although all the meals were very generous. My big disappointment was staff - there is a lovely girl who works there very smiley and accommodating but the management (I believe - 1 woman in particular) who seemed to be irritated by customers. She sat in the restaurant/bar with paperwork on the table and was not helpful at all just looked at you as if you should not of been there. I really think this is the reason the place is empty even at 10pm. There is not too much choice in Long Sutton and this place could be lovely with a bit of imagination and a better attitude it could be a little goldmine. Also please do not get excited by the breakfast If you stay in the rooms - most of it is inedible. Even the breakfast cereals are put in bowls with milk and then delivered to your table. Come on Palmers you could do so much better