Viet Long Hoian Beach Hotel - Stay 24H

ที่พักสะดวกสบาย แต่ห้องค่อนข้างเล็ก สระว่ายน้ำที่มีขนาดเล็ก อาหารเช้าดีพอใช้

This place is awful and I feel That they stole from me when I cancelled. Booking .com said no fee for cancellation however they felt the need to charge me for 1 night. The pool is very small and right in front of the hotel and people are allowed to smoke there. Not fair to others that are trying to enjoy the very small pool area. As well the room they tried to give to me was right above the pool and when they opened the balcony to show me the view all I could smell was cigarette smoke. I went directly down stairs and explained the situation and let them know I would be finding other accommodations as I don’t think it is fair that I pay for something I can’t enjoy, the pool area and not even the room balcony. I came back grabbed my bags by 9:30am and they charged me for a night and threatened me that if I didn’t pay they would call the police. So what do I think of this hotel stay away do not go here there are so many other choices. They tried to say to me that I was being unreasonable and they could not tell people not to smoke.. other hotels all over the country and countries I have been in have designated smoking areas so I do not believe that they couldn’t make that a non smoking area especially when it is such a tiny small pool and area that is directly under rooms with balconies. Their response to me has been nothing short of unprofessional and ridiculous. I feel very ripped off and scammed by the one night charge for their very stinky hotel that I didn’t even stay in the room for 5 minutes and when I cancelled on here it said no charges for cancellation.