The Greystone Inn

Wonder lodge surrounded by beautiful scenery! This was our 2nd stay at the Inn and we can’t wait to go back again. The hospitality was amazing the room was spectacular and the food at the Inn was fabulous! It was an all around enjoyable birthday get away

My husband and I stayed at Greystone Inn August 4 - 9, 2024 and am sorry to say we were less than thrilled with our stay. .The sofa was stained as well as the carpet and the other furnishings were outdated, water stained and worn. The exception to this was the bathroom which was very nice. .We accidently discovered the duvet insert was also badly (urine??) stained. .The fireplace did not work. (Yes, we wanted a fire in August) .The chairs on the deck were uncomfortable. .Sitting on the balcony was anything but peaceful due to the constant coming and going of boats at the marina which was literally feet from our balcony. .We received no housekeeping service on our first full day-came back to the room late afternoon @ 6 and found it as we had left it. .We spent our last day in Cashiers and rushed back for the boat ride only to find it had been cancelled due to winds. Understandable, but why no phone call or text, especially considering the numerous texts reminding me of dinner and spa reservations that I was expected to keep. Had we been notified we would have enjoyed continuing our time in Cashiers. .The arrogant woman working the front desk upon arrival and checkout. At check in no offer to assist with our bags and at checkout did not ask us anything in regards to had we enjoyed our stay. We have traveled quite a bit and I cannot recall this lack of courtesy at any other establishment. .Overcharge for spa---I am looking now at my receipt and see I was overcharged for my spa service. As a follow up to our stay I received (and replied to) an email from the general manager thanking us for our stay. I replied with the above comments but have yet to receive a reply. I have never gone public with a bad review but am doing so now in the hopes that it will be a wake up call to the management/owner as a direct email apparently goes unnoticed and/or ignored. Given the price point at 469.00 per night our accommodations were not acceptable. I would not recommend a stay at Greystone to a friend and will not be returning. Greystone Inn is on a beautiful property and it appears to be a peaceful haven on its web page which is why we chose to come there-it did not live up to its appearances. Do your homework and choose someplace else to stay. Again this place looks beautiful on its web page but don’t be fooled. It’s definitely not a 5 or even 4 star quality stay.

We visited the spa here yesterday It was small but wonderful It was such a great day We had facials and massage The staff were attentive and excelled at their job We left relaxed and refreshed The hotel, restaurant and things to do in the area looked so fun. I would def go back to the spa and stay here in the Inn

Five star room - huge space, great bathroom, nice balcony with an absolutely gorgeous view of the lake (room 501 - highly recommend). Lake and surrounding scenery are beautiful. Nice walking path along the edge of the golf course. Restaurant is great- particularly the dinner service. Again, beautiful view no matter if you sit inside or out. Very pet friendly! Great place to travel with your dog. They really cater to dogs… special dog menu, provide bed and bowls and the staff was super friendly to my dog. “Turkey jerky turndown” was too cute. Restaurant is right next door to the pet-friendly rooms so if you don’t want to dine with your dog it would be super easy to pop over and check on them. The kayak and swimming area are the only place that could use improvement. There’s no one to help you get kayaks in and out of the water and there’s lots of spiders - it’s very much self-serve, but they still charge you to use the equipment. The stairs to the swimming area were covered in algae, extremely slippery and dangerous. No sign to warn guests. An attendant for that area and a ladder off the dock would make all the difference in the world.

Our church's marriage retreat dinner was held at the restaurant at the Greystone in the Lovelace Room. It was phenomenal! The chef was so kind in accommodating our picky eaters with his culinary creations. When all 34 attendees come up to you and rave about the food and location, you know if was a complete success! Kristen Waitschies, the catering and event manager, was so kind to work with and made sure our event was a success. The night was perfection! Can't wait to go back and stay at the Greystone!

The site was picturesque despite being on the "off" season. Our rooms were not in the Inn but in the Hillmont building with lakefront views. Our room was very dated with stained carpeting, sloped floors, a French door to the covered patio that wouldn't lock because the door had settled so much that there was a 1" gap at the top left corner of the door. Worst of all, there were bugs in the room every day! I brought this to the attention of the Inn staff on two occasions (two different staff members) and they were seemingly completely uninterested. We caught the "turn down" crew leaving the room doors open for turn down. We mentioned this to the front desk staff and they didn't seem to care. For anyone with physical challenges, this is NOT the place to stay as the walkways are very uneven and extremely slippery (it was rainy during our stay). The pathway lighting that is clearly visible during daylight hours was not illuminated during the evening/nighttime hours making it very dangerous. Our experience in "the restaurant" was varied. One dinner was very pleasant while another was lackluster with two star food. One breakfast had poor service with a server who didn't know the menu at all while the Sunday brunch featured a server who was excellent. Overall, it was a lackluster experience and I would not recommend this inn to others. It could have been a much more positive visit if the staff actually cared about the guest experience. Bugs in the guest rooms and bathrooms are not OK!