Silverland Sil Hotel

Sauber und günstig. Reichhaltiger und guter Service. Empfohlen sowohl für Geschäftsreisende als auch für Besichtigungen

The staff at the hotel are professional, respectful and provide good customer service. Kin, Vi and Han cooked the food deliciously and were wiling to cook foods that I asked for. Housekeepers Cindy, Hien and Tran provided good services, e.g.,cleaned the room good and changed the sheets and sent my clothes to the dry cleaner and the laundry and picked them up the same day. Robin, Keisha, Louis, Anthony and Han have good customer service skills, e.g., provided information about how to get to a barber shop and scheduled me with a tour company to go a trip to the Mekong Delta. A trip which I went on and enjoyed. Bell men Tony, An and Cris opened the door and helped to carry my luggage. I like the new interior design of the place. The afternoon tea was very nice. Music was played in the background of the restaurant during the afternoon. I saw a traditional Vietnamese musical performance and it was great. They added a small gym. The gym has a treadmill, an elliptical machine and weights. I had an excellent workout there.

Do not book family room! I’m traveling with two children so I booked a family room at significantly higher price. The hotel reception acknowledged that the room I booked was a family room and collected extra charge for my older boy. However, the room is obviously a much smaller twin room, it only had two small chairs and a tiny table, and looks exactly like the Deluxe room on their website. What got us so upset was that the reception kept insisting that this room is indeed the family room, instead of acknowledging that they overbooked themselves. It was only after one hour that they relented to let us speak to the hotel manager on the phone and he gave us an extra bed and waived off the extra child charge as compensation.  On the plus side, we appreciate Trip’s service recovery and the manager’s efforts to seek us out to explain the next day. The breakfast and afternoon tea were fantastic and the restaurant service staff were all warm and eager to help.

Small room but relatively clean. Feels like those insta room. Lift is very slow. But nice service, good location within little Tokyo. Lots of food nearby.

Overall good stay but think service could be better.

The check in was very smooth although we were offered a better room at a discounted room rate but we were happy with the one we booked. The hotel is amazing, very close to attractions, by walking distance to many places. There's a Spa in the hotel. I had food poisoning on my second day there, the hotel staff are super helpful, they called the hospital for me and arrange transportation to the hospital, explained everything to the hospital before my admission. Overall very impressive and satisfied.