Sheraton Grand Hiroshima Hotel

Platinum Elite Marriott-Mitglied. Ich bat um einen Check-out um 13 Uhr. Bestritten. Sie sagten, weil ich mit anderen reiste (separates Zimmer mit separater Reservierung gebucht), dass gemäß den „Richtlinien“ nur ein Zimmer einen späten Check-out erhalten könne und dass sie meinen Status (garantierter Check-out um 16 Uhr) nicht einhalten könnten, weil ich über a gebucht hatte Website Dritter. Die Ironie dabei war, dass ich mit dem Einchecken bis 16 Uhr am Vortag warten musste, weil mein Zimmer noch nicht fertig war, da die Leute vor mir spät auscheckten.

Overall its a good hotel with very good service. Location next to hiroshima station which was very convenient. However, disappointed with buffet dinner. Although hotel guest were offered 25% off. Mainly because of quality and most food offered were cold. For example, the grilled beef was not a slice as in the picture. It came in a small bowl with 2 tiny finger size beef which was cold. You know what happens when you put cold fat beef in your mouth! The buffet breakfast was unsatisfactory either. Sam kind of salad as dinner. For me i am a very simple person. Let me have my bacon and eggs, toast and coffee, i would be very satisfied. Unfortunately, it was not so! The eggs were fried in a bowl (cold as usual ) and there was something between ham and bacon but not everyday. Again most of the food were cold! Imagine a cold winter day of 1 degree celcius outside. And having to eat food that were not even warm! I would very much like to stay there again but would not eat there. Finally, i provided my credit card for check in so that any charges incurred could be deducted. But do not understand why they wanted me to pay for the buffet dinner first? Even though i had given them my room number? I obviously have no problem paying for anything!

Excellent hotel and convenient location. Room is clean and have English speaking staff. Recommend