Hotel Am Reiterkogel

Sadly can only give this hotel one star. We visited this hotel a week ago for lunch. However, we really regret eating there. To start, although the member of staff serving us was ok the other staff seemed to be very rude and abrupt. There was a gentleman sitting at one of their other tables and he would not move tables and he was being spoken to very rudely. Then the staff started talking about him in front of other guests. This was over heard by several guests and caused a very negative atmosphere. The food we had was ok, although I ordered pasta and ended up with tinned mince, which was disappointing and tasteless. Then finally, towards the end of our meal the staff knocked over a full glass of water which soaked my gloves and helmet, which was on my chair. What really upset my partner and I was that although they were aware that they had done this they would not help dry my kit. I asked several times and they would not help. I managed to get some napkins in the end but I had a wet head and hand all afternoon. I tried to address this via email later that day as was not happy at all with what had happen nor how it was dealt with however the hotel replied saying they were not prepared to do anything. I have emailed again asking to deal with a senior manager and they have not replied. I will chase again. As such, I cannot recommend this hotel and would suggest you avoid at all costs!

The hotel is located on a great spot, kind employees, however, nobody told us (nor mentioned on the website) while booking that there is a terrible noise just outside in front of the hotel from 8.00 to 22.00 hrs. Hotelstaff did not agree with us when we complained. This means no rest. Really horrible. Like a hotelroom in the middle of the dancefloor…. Will not come back.