Marriott's Harbour Point and Sunset Pointe at Shelter Cove

What a disgrace! You can wait in the cold and the dark. There is no lobby. You are on your own. You will pay for a hotel. But you will get no services. BEWARE!

Im sorry a room without a window is not legal anywhere but here for many reasons! We felt claustrophobic, not safe with no egress, unable to get fresh air for my hot flash at night and unable to see if was raining outside. The hotel is nice, staff is friendly and location is good. But in all our travels we have never had a room with no window. This is not legal in most states and actually not legal for private residences in SC, so why would a $500 a night hotel think this is ok for paying guests at a luxury hotel? The hotel appeared half empty, so we felt they gave us the worst room on purpose because we used points rather the cash. I am updating this review to include that my husband feels the room is nicer then one star I gave (true its quite comfy) despite no now window but then the gym was closed and under construction so I will not be raising my star review. The hotel did offer to move us for one night saying a large party cancelled and did allow us to workout at a nearby marriot. This was far from a 5 star experience. The best features were the roof bar and the lovely breakfast cafe.

If a Marriott Vacation Club owner and you trade through Interval, be prepared for a view of the parking lot even though most units have a great view! We’ve been before and returned hoping for a similar experience. This time I was told by a manager that there are tiers - owners, MVC points owners, Interval trades (MVC owner or not, you are all in tier 3), then 4th is paying guests. Unfortunately, management doesn’t seem to care about guests experience. Every morning there is some sort of text about either the pool being closed because of a storm expected in 2 hours or no coffee this morning. Another one was no water in the entire complex one evening while they fix a plumbing issue. There is never any sort of compensation or solution to thank us for the mishaps. Just an expectation for us to understand. Their bikes to rent are in bad shape and the “bike shop” we were told to go to took a long time for an employee to get there. We walked back to make sure we were at the right place and they said they paged him. They could have told us that to begin with - that he’d be there shortly so we weren’t walking all over looking for it. Also, he was not very friendly and didn’t really seem to care about the bikes we got or providing good customer service. We will go elsewhere next time.

The front desk was not helpful during the check in process. We were never told that there would be construction work occurring and loud noise throughout the day outside of our room. Very limit food items on property. I do not recommend the location.

It's been a year and much different weather, but still lots to do. Apocalypse 16 and Maycie work above and beyond in this cold to help the guests have fun. The people at the desk are kind and very respectful. Look for them to go far in life. Oh and as a solo visitor, I enjoy the daily txts to which I can respond in case of an emergency. A great use of media. Ms. B Thanks for my Birthday wine!

Nice pools! and villa Did NOT like There was an additional $50 on my cc I did not purchase anything on property!