Marriott's SurfWatch

Excellent staff very friendly and helpful. Activities aplenty and beach was not to hot not to cold. Pools were cool and refreshing. HHI has so many great restaurants and we went to a jazz club for the first time, it was fantastic. Music was very good and food was outstanding, servers were very attentive and friendly.

One of the best Marriott resort vacations we have experienced. We are Marriott time share owners and can't say enough about how great this stay was. The grounds are lovely and well maintained. We had a three bedroom, three bathroom unit. The 5100 building was perfect, close to the beach walk and pool with bike shop right underneath. The bikes rental on property was a huge plus. We were able to rent for the week and we rode everyday all through Hilton Head which is my favorite feature of this island--the bike friendly trails. The unit was clean, comfortable and spacious. One day we rented a cabana--not cheap but fun for a day-- since we were entertaining guests who stayed with us in the 3rd bedroom. The cabanas have couches and tables so you can eat there comfortably right alongside the pool. The pool bar is convenient with "ok" food for lunch. The service was one of the best things about this Marriott. Everyone we encountered was polite and extremely helpful and accommodating. A special shout out to Rosa at the front desk, Michael in the bike shop and AUSTIN who came to rescue us on the bike path when my cousin got her jacket stuck in the bike chain. He came out to meet us with a new bike and a wrench!!! Also Cara in the sales office was awesome and informative yet we did not feel too much pressure to sit in on a presentation so we are thinking about it for our next trip. I highly recommend this property for families with small children as well as adult only vacations.

The grounds are gorgeous and well taken care of. It is a beach resort and therefore right on the beach. However, depending on which building you’re in it can be a pretty long walk. It’s a very nice walk over a boardwalk I’m sure designed to run above protected land so we didn’t use them but there are golf cart type of shuttles going back and forth for those with the need. The pools are well located, we preferred the one closest to the beach. This is a family resort. There tended to be fewer small kids at this pool than at the main pool. This ocean side pool was where the resorts only restaurant was located. The pool bar, Sea Salts, offered great drinks and good food. It was your standard bar type menu. Our room was fantastic, clean and well appointed. There’s no maid service unless requested. The beds were relatively comfortable but the pillows were less than desirable. The staff we encountered were all friendly and eager to help. Overall a great stay.

This was our first trip to Surfwatch. The villas are set up well. The staff is very friendly. The beach is over a boardwalk, if the walk is too much for you, they have a shuttle service. We are in a 2 bedroom villa with a great view of the ocean. Like all Marriott villas, the kitchen has everything you need if you want to eat in the room.

The Resort was very nice but the front desk agent could use a lot of training on customer service when we arrived our unit was not ready they said they would text when it was ready ok that would be fine when we returned the unit was still not ready 10 mins before 4pm ck in time the front desk agent said to my mom checkin time is not for another ten mins and was very rude about it will be staying at grande ocean in the future where great customer service is

Stayed in a 3 bedroom 3 bath condo. Was nicely appointed..large bedrooms. Couch was not comfortable. Checkin was easy, parking convenient. They rent bikes, umbrellas and beach chairs. Patio furniture at the pool could use a cleaning, table were very dirty. Easy to get a golf cart ride to the beach or you can walk it from the further building in 10 minutes.