Spa and Resort Hotel Solage Oita Hiji Beppuwan

At dinner time I was alone trying to feed my two years old son and as I was having problems since I didn't get something for him to drink I called the waitress next to me and asked her if she could bring him some water, she said yes and went away, came back and asked me if I needed it cold or hot, I said cold, she went away came back and told me I needed to get by myself, she could not just think that the water wasn't for me and see the trouble I was having to make sure my son didn't chock. I complained and no one apologize, only the front desk clerk did, the restaurant manager said he will talk to his staff but also didn't say sorry. They said after talking to the waitress the next morning during breakfast they would come to our table to apologize since that really spoiled my dinner but no one came for breakfast, the manager of the place and the waitress never said sorry. The hotel looks really old, the AC was not on in the corridors or the video arcade so it was really hot. The breakfast has no selection for foreigners, they only have boiled eggs and scrambled eggs that are more like a soup because they are not well done. No omelettes or overwell eggs can be cooked for you, no pancakes or decent bread. I thought maybe during check out they would call the manager to come and apologize for what happened during dinner time but they didn't mentioned anything. They really need a service training. There is a bunch of Japanese staff doing nothing while just relying on their foreigner staff like indian or Indonesian people. AVOID this place.

We did not stay at the hotel. We only went for treatments at the spa. My husband enjoyed his 90 minute massage. I had a 60 minute relaxation and added on a 30 minute head, neck and shoulder. She never touched my head or neck. When I came out of the room everything in the relaxation room was gone - not even a drink of water which is usually essential after a massage.

ハーモニーランドの帰りに宿泊。10分くらいで着きました。昭和感？のある大型ホテルで、古さは感じます。でも、部屋は広く、スタッフも親切で、お風呂もオーシャンビュー、とてもよかったです。宿泊は東館の和室だったので景色は残念な感じでした。また、お風呂やフロントまで遠くて、2歳児は大変そうでした。朝食は結構メニューが豊富ですが、子供向けは少ないかな、と感じました。ホテルから海に出れて、子供たちと砂遊びを楽しみました！夏はプール目当てで再訪したいと思います。

目の前に広がる海、別府湾一望。 対面は、大分市の夜景。遠浅の砂浜。 露天風呂からも海。全室オーシャンビュー。気分も上がります。別府から車で20分くらいでこんなリゾート気分が味わえる場所があったとは！朝食も美味しく、大分の郷土料理の 琉球があったり、温泉*も黄身が赤く、お粥にいれて食べ、美味でした。フロントのスタッフも感じ良かったです。 また癒されたい時に訪れたいと思います。

大分空港に近く、別府・湯布院の観光にも便利。ホテル全体が広め・ゆったりとした設計のためか、別府温泉のホテルより寛げました。露天風呂から別府湾を望みながらゆっくり入れ楽しめました。利用時間が、夜は24時まで、朝は6時から9時までと短い点が残念でした。 朝食ブュッフェは、セルフですがハンバーガーコーナーもあり工夫されていて、メニューは豊富でした。