Home2 Suites by Hilton Denver/Highlands Ranch

Great hotel, with fabulous service. The rooms are spacious and the breakfast was good. Will definitely stay here again the next time we are in town!!!

This property has no hot water. When we called to have it fixed, the front desk said this happens all the time. Management stated that is not true. And it’s because there are so many people showering at 5 am that the cold water runs out. Do not stay here.

The staff was really professional and friendly! Its refreshing to have a place where the staff actually prides themselves at their job.

TV Sound went off and front desk had no one to repair it., Finally I unplugged the set so it would reset to get sound back on. This happened 3 more times. Couch seat and arms very stained.

Beware, they don’t honor 3rd party bookings We arrived at 5:15 PM, but our room was still not ready. When we finally checked in, we found that the bathroom’s pocket door wouldn’t stay closed. The front desk informed us the hotel was sold out, so they couldn’t move us. There were four of us in the room. I mentioned Hilton’s Home2 Suites promise “If you aren’t completely satisfied, let us make it right or that night’s on us” but was told they wouldn’t honor it because we booked through a third party. If that’s the case, why offer rooms through third-party sites at all? In the end, we had to improvise by wedging a sponge into the door frame every time someone needed to use the bathroom.

I didnt stay at this property because ******* changed the price of the room through the check out process. The price charged was too high and I hoped to be refunded the cost of the room. I am very disappointed in this trickery or ‘Bait and Switch’ process used by *******!