IHG Army Hotels in Five Star Inn On West Point.

This hotel is old, but it is very clear that efforts are being made to keep it clean and to make guests feel welcome. The front desk person (Mary) went out of her way for us when we checked in, and all other front desk personnel were helpful as well as gracious during a time when the elevator was broken. The continental breakfast was unexpected and nice.

We rented a suite, because we needed 3 beds. One bed was in the kitchen; there were no chairs to sit in and the vents had greasy dust in them, window ac ‘s blew directly on beds, toilet was tiny and difficult to sit on, drains did not drain, and multiple other problems. The whole place is just “dowdy” and run down. Too bad because it is not nice nor a good value, because it is conveniently located.

Checked in at main lobbby, and was given a room in lobby, "Beat Navy Lodge" Parking was awful. Had to wander around to get into building. Be prepared to carry luggage up flights of stairs. In the room, hvac fan was very loud. Then the wi-fi Internet wasn't working. Called front desk and was told that was a common problem, but They had no solution. They had to call the manager to find out how to get tech support. After several phone calls, they got service provider to call me. However, After telling me to reboot my computer (despite there being no connection on any of my devices), the tech support simply hung up while I was rebooting. They never called back. I Couldn't use my phone or Hotspot due to poor cell coverage for anyone who didn't use Verizon. Went to take a shower. Discovered there was no temperature control - only scalding hot water. Called front desk (twice) to report the problem - could not get any answer). Poorly maintained, poorly managed facility. I checked out two days early and relocated to a hotel in Fishkill (14 miles away) rather than continue to stay at the Five Star Inn!