Gastnutzer
22. August 2023
Resort pretty, nice facilities, a washer/dryer in unit all pluses. Staff kind, like all Costa Ricans we encountered throughout various parts of the country. The beach was ok- not as pretty as those in other parts of country. Vacation club room nice but does not allow for rollaway bed. When we asked for rollaway bed we were told “they’re not allowed in vacation club but in hotel rooms only” so our youngest son slept on a bench in the room. We were in a 1 bedroom. There is no extended check out- you are out at 10 am, which cut our last day on beach in Costa Rica short. An error on our hotel bill took 30 minutes to correct while they sifted through charges from night before. The only reason l knew about the $200 erroneous charge was due to an alert from my credit card regarding international transactions. We did the “vacation club ownership meeting” because we were curious about it. It was supposed to be only 90 minutes but turned into 2.5 hours. The Costa Rican sales person was knowledgeable and polite, but the American sales director was argumentative and impolite, which completely turned us off. It was a waste of our time and not worth the $300 in food vouchers. If you are not a vacation club member and don’t require a kitchen, you’re better off staying on hotel side, especially as a Bonvoy member. This was the most disappointing stay at all of our hotels in Costa Rica. We are Marriott Bonvoy members and are loyal to the brand but this experience was average, at best. In no way does this experience reflect the Pura Vida of Costa Rica.
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