Munstone House

No receptionist on arrival (have to ring for someone to come down and see you) Nowhere to leave keys at checkout No signs to say where anything was (bit like a maze) ●Lovely bathroom Suspicious staining on mattress Lots of dust all around the lower part of the bed (no good for allergy and asthma sufferers like myself) Room was so cold we had to go to supermarket to buy electric blanket Got told breakfast was at 9 so we got down there for 09:04 and it was finished

Such a shame. This could be a great hotel with some investment, decent staff and a thorough clean and some maintenance. You arrive into a reception that hasn't been dusted or hoovered in a long time. The reception is unmanned with a phone number to call someone who arrives 5 minutes later, gives you a key, directions to your room. The room is tired, but large and warm. The carpet is filthy and doesn't seem to have been hoovered in months. The window sills are dirty with dead insects on them. The bathroom is well lit and a good size but the taps are falling off the wall, the panel behind the toilet is coming unscrewed and there are black mold patches around the bath. Breakfast is okay, but again, you have to wait for staff to appear and there is no hot water for tea and you receive toast when you have just about finished eating. Its also served 8am to 9am on a Sunday! There appears to be two staff members on duty and its too much for them to cope with. I can't recommend this hotel to anyone. Dont be fooled by imagery of the outside of the building and grand looking rooms. Such a shame as this really could be lovely

Unable to check in and had booked 4 rooms for the night before and of a family wedding. No one at property at all and door to main hotel open so we were roaming about trying to find someone. Absolutelynonstagg present for the whole of thos time. No answer for over an hour on the number at reception. 2 other couples in same situation and one were leaving due to an issue in their room. They had to leave a note with the key. Lady turned up after over an hour by this time had lost confidence in the security of the hotel. The lady offered no apology, assurance or understanding. Had to find alternative accommodation urgently (thank God for Premier Inn Who were amazing). They won't refund any money as say I left. Nope I couldn't check in to an insecure property!!! Awful experience and very upsetting 😡