Aimee B
28. Oktober 2024
Visited Retreat East Spa for the first and probably last time. Went with my sister for our rescheduled birthday treat. Our first date was cancelled on the day due to staffing emergencies. We were compensated with an additional 30 minute facial treatment, which was a nice add on, but sadly the treatments I had were not worth the 'free' upgrade. My sister thoroughly enjoyed her treatments with Emma, but mine were OK. I feel always disappointed when going for spa treatments as the whole experience really comes down to how experienced and good the massage therapist is. Spa facilities were not great, very small changing room with no showers. Steam room smelt funny and mouldy, with water coming up to your ankles. Had one hour to use just a steam room and sauna. Cold showers were out of order. No area to wait in between so left sitting in our robes in a small walk way from the main dining hall. The spa reception was also in the main dining hall which was a little odd as well. Afternoon tea was OK but they had tried too hard with the food to make it fancy, that it looked better than it tasted. Also a bit of an odd experience sitting in our robes when everyone else was in their normal clothes, as it is also open to the public and hotel guests. Private hottub we didn't even get in. The water looked scummy and disgusting and wasn't even hot. We had one hour use of it, but decided to get changed and go home! The whole day felt a bit muddled and not the luxury spa experience we were expecting. Very disappointing when it has so much potential in such an idyllic countryside setting. It might be a better experience staying over here, but definitely wouldn't recommend the spa.
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