Hotel de Rousch - 4 sterren Superieur

We booked a 3-day half-board package for this hotel and restaurant via another website. Pros: The room had good facilities and was quite spacious. with a soundproof wall and tea and coffee making facilities Cons: The air conditioning is probably just a fan blowing air; it doesn't really work. Unfortunately, the next day the room was not cleaned by the housekeeping, so the rubbish was not collected and the tea and coffee were not refilled. Only 1 clean towel set for 2 people and 1 roll of toilet paper were left outside the door (is this how a 4-star hotel treats its paying guests?). The breakfast was adequate, but there was only one staff member in the kitchen who had to do everything, and because there was no one else to clear the dirty plates or clear the table, I had to clean up every crumb left on the table by another guest myself. There are technicians working in the hotel who eat their (self-brought) breakfast in the breakfast room and read the newspaper, together with other guests. That is a rather strange view, because most hotels have a staff room where the staff can eat their food and not together with the guests. In a word: I do not expect this from a 4-star hotel. Restaurant Auberge de Rousch: Afternoon snacks are included in the package, but after waiting for more than half an hour, the waiter simply added some cubes of cheese, rocket leaves, and a tablespoon of balsamic syrup, together with some pieces of nuts and a few pieces of old bread, which we refused to eat! The cheese seemed dry and not tasty. And he did not say anything about the fact that we refused to eat it. And we simply skipped the next afternoon snack. Unfortunately, we also received poor quality dinners; for instance, we were served stale bread, which may have been leftover from the breakfast buffet. The carpaccio, which was likely frozen, was too cold to eat as an appetizer and had a moist, watery texture. Even though we told the waiters, they were uninterested. Given that it has four stars and is fairly expensive, we believe this restaurant should perform better.