Premier Inn Haywards Heath

Soft bed, the best was having a bath in the bedroom with plenty of hot water. The room missed a fridge and had minimal space to store things if you are there for a few days or more. It’s a shame the windows don’t open to get some fresh air. The room was clean and comfortable and we had a nice stay. All the staff were nice and helpful.

Usually you know what you get with a Premier Inn and it is our usual 'go-to' hotel of choice when staying over somewhere. We booked this hotel due to it's close location to a family member we were visiting for the weekend. The hotel's location is great, right next to the train station if needed and Clair Park behind (with Parkrun located here for your weekend exercise fix!). However parking at the hotel is limited and costs £12 for 24 hours. There is free parking on the neighbouring roads at the weekend but this may not be practical if you have young children/lots of baggage. Our room was a family room located on the ground floor. We had a double and 2 single beds, but on arrival there was only 2 towels so we had to go straight back to reception to request more towels for the 4 people staying in the room. The door to our corridor was broken so anybody was able to access it without the keycard, as this was directly off the foyer it meant anybody could walk straight into the hotel and into our corridor without having an issue which wasn't very security conscious. When I informed a manager about the door I got the reply of "oh yes we've logged a call" but this was not fixed during our 3 night stay so I'm unsure on the length of time this was an issue. The curtains in our room were off their track, which was problematic as a neighbouring building (not anything to do with Premier Inn) had a dodgy security light which flashed continuously throughout the night illuminating the bedroom. The remote didn't work as the batteries needed replacing. We requested housekeeping to empty our bins and replace our towels and the batteries in the remote at 09:00 on our 2nd morning and when we returned to the hotel at 20:00 with 2 sleepy young children this was not done, requiring the manager to come do it whilst I tried to keep our children asleep. He offered us a free breakfast to apologise but we were leaving early the next morning so were unable to take breakfast. Overall the hotel was adequate and we will stay again due to it's proximity to family however it is tired and not well cared for compared to other Premier Inns we have stayed at across the country.

chris on front desk was brilliant really helpful, helped with any queries , friendly and willing to help with absolutely anything hotel amazingly clean only problem was parking is difficult as you have to park on single yellows or pay £12 and not be able to drive anywhere as you’ll loose your space

Staff very friendly and helpful, especially man on reception who helped me with my early check in. Very clean and central by station. Many visits to this hotel, always very welcoming. I requested a bath which they sorted for me. Always pleased with my stays here.

I stay quite regularly at PI, and something has changed with the bedding. The pillows were flat (not the usual big fluffy ones), very disappointing. The bed sheets not silky smooth like usual. They had a texture to them...slightly scratchy...felt cheap, and not to usual standard I am used to. Room was clean and tidy, just disappointed with quality of bed.

1. The staff were incredibly friendly and efficient. 2. The rooms are very comfortable, clean and bright. 3. The hotel's prime location makes exploring the city a breeze. 4. Hotel is close to railway 5. Amazing water pressure in the shower.