The George Hotel

Memories of a pleasant visit were totally destroyed when I received a spurious parking fine in the post 2 weeks later. Photos were taken of my car and allegations were made about invisible parking signs. There was a big, bold sign granting free parking to Customers - as you'd expect at a pub. Are Marston's going to engage the police to prosecute these scammers? How can I safely visit a Marston's pub again if they allow rogue landlords to get away with this. This is reputational damage of the highest order.

Under new management and is wonderful! Friendly atmosphere and brilliant beer. Kids loved it and we got out some board games. As a local we are over the moon this beautiful pub (and b&b) is now under management of brilliant people. There are some fab nights planned, it's going to be a great hub of entertainment.

The hotel operates a smart (and shady) scheme where, they say there are 14 signs around the pub alerting you that you need to input your car registration, in order to qualify for the free parking. When you come from the entrance at the back, and the pub is messy after a long day, you can easily miss the signs. The bartender doesn't say anything about it. This is how I was hit with a parking fine. Furthermore, the hotel claims that the parking is owned by another company, but that company is a private company that operates with the hotel. All of it feels like one big scheme designed to squeeze charges off the pub visitors that overlook the mentioned signs. Furthermore, the hotel refuses to help, e.g they have ignored my email requesting their acknowledgment that I had visited their place (and bought drinks at the bar) so that I can appeal. I would warn everyone against visiting the pub, contributing money to shady practices. A charge of £170 via debt collectors, for a visit of 36 minutes and £15 worth of drinks purchased, whilst the hotel refuses to cooperate and help their customer. If the parking company was really a different company, the hotel would not have any problems helping out. The fact they ignore emails, or just fob you off is a warning. An official complaint will be made, and all evidence against the hotel and the parking company was logged. Shady practices like this should be brought to light, and I am hoping my review helps other customers avoid this establishment.

We stayed at The George Hotel to meet up with family and had a lovely stay, the staff were great and couldn't do enough for us they were really helpful. The food and service was great and the rooms were really comfortable we will definitely be going back.

If I could rate you a zero I would. We came with our 14 month old child and had no heating for 2 nights. And the space heater we were given in order to correct this didn’t work and hadn’t been safety checked in 4 years. The hair dryer in almost 20! When we tried to speak to staff about the heater we were unable to make contact with staff at all to begin with and when we did we were told we just had to deal with it like they were as they had no other options available to us. The only hot water available was the shower or kettle, the TV turned on but didn’t have any channels. Genuinely lovely room but you have done nothing but fail to provide any adequate solutions to your buildings issues. The corridor to our room didn’t even have any lighting or any windows so we had to rely on our own phones to get safely to and from the room. We were not made aware of these issues prior to our stay, but have since found out that the issue has been an issue for several days despite it all being made out to be a sudden issue at check in. My baby found rubbish from previous guests, and almost ate it. Horrified to say the least. For £250+ this is not at all worth it and has ruined this weekend celebrating my sisters wedding.

Feels like a scam, enticed in by the big signs from the main road, I stopped for a quick drink and something to eat. Staff did not ask me for my car registration number and there were no signs inside stating it needed to be registered. As I result I received £100 fine for parking in their car park. They do not allow you to appeal this as either you “had to have booked online as a visitor at the hotel prior to going” or you had to enter your registration number in the terminal which only the staff have access to. Total scam rip off. Staff not helpful when you call. “Nothing they can do”!