Premier Inn London Hayes North

Everything supper its great location .

DO NOT STAY HERE, IT’S UNSAFE!!!! We watched the thieves mid-theft robbing our tools from our van after robbing the van next to us too. We have them on video. 3 men with distinctive logos on their hats and jackets. They had clearly been tipped off by a staff member. There were other incognito vans which had been left alone but the sign written ones were broken into with thousands of pounds worth of tools stolen. After talking to other contractors that have stayed in this hotel, they have had their vans broken into and tools robbed from them too. Even the reviews on trip advisor highlight the robberies. The police told us that they had been called to robberies at the hotel 8 times in the last two weeks. Staff don’t care, CCTV is not shared which highlights our suspicions of an insider tipping off the thieves. We even had to pay for the car park after being robbed.

. We checked in too be told there is a £10 early check in fee, which we knew nothing about. 2. We were given room 225. When we got in the room was freezing. We put the AC unit on to heat the room. This was blowing out cold air. After 10 minutes and still cold air I asked a cleaner if she could help. She said she would let reception know. After another 15 minutes of cold air I went down to reception. The 2 ladies on there said "oh yes your room AC was on cool and we've just changed it". I told her it was still freezing. She replied " it will take a while to warm up". And I will see if I can find ...... She said a man's name, I presumed he was maintenance. After another 20 freezing minutes, my husband went to reception, and a maintenance came with him. He agreed the AC wasn't heating up!!!! And went away. After another 10 minutes I went back to reception to find out what was happening as we were due to meet family later that day, and needed to get showered and changed. There was a different lady on now as it was getting later. She asked if the room was warming up!!! No it's still the same FREEZING. She then proceeded to change our room, and said she couldn't understand why they hadn't done this sooner. The room we was given was small dirty and well in need of refurbishment. By this time we were tired annoyed and frankly quite put off by your hotel. I can safely say we won't be using your hotel again, and wished I'd of paid the extra £20 to stay at the Red Lion hotel.