Premier Inn London Hayes North

Room spotlessly clean All staff friendly and welcoming Had breakfast which was unlimited nice ladies serving Tuesday and Wednesday but went bad on the Thursday Breakfast No Bread for toast and generally slip shod no cutlery or napkins in the end I had only a short time so grabbed some cereals and coffee so my £10.99 was a waste of money Wednesday evening Something went horribly wrong Had two friends with me one did not get her starters as main courses started to arrive, couple just next to us gave up and went looking for somewhere else to eat Monday ,Tuesday and Wednesday evening was just fine The food was good pub grub no complaints;aunts The Chap doing the service was first class a warm welcome and served all clients with great efficiency and always a smile Shame about Thursday he must have been completely shattered he definitely needed help So to sum up Room just fine so clean and everything you need Food was good just a shame about Thursday Night I Like Premier Inn and would go back again when I’m next in the area ( hope everyone enjoyed the Sweets I left for Morning and evening people

The best thing about this hotel is the staff. Hard working, friendly and prepared to go above and beyond. Hotel is tired and run down. Could do with a complete refurb. Advertises a bar on site which isn't accurate, can only order drinks with food.

I specifically emailed stating I need 2 twin rooms on the ground floor next door to each other for elderly guests. If you could not provide you should have emailed me back, I sent two emails upon booking. Instead one of the rooms smelt of mold as soon as walking in, there was mold and hair within the bathroom. This was changed for a room on 2nd floor which was a massive inconvenience and difficult for the guests to go up and down the stairs, this defeated the point of me asking for room on ground floor. In addition to this room 21 tap not working properly. The stains on the carpet where horrendous and had a smell from them. Why would you put elderly guests on 2nd floor when I specifically stated ground floor? As I complained at reception they were moved to 1st floor but still this is not what I requested. Premier inn failed to meet their usual standard, the rooms were awful. I'd like a refund of at least one room for both nights, it's absolutely disgusting service.

The hotel itself appeared extremely outdated and felt quite grubby throughout. Upon entering my room, I was immediately hit with a musty smell, which made it uncomfortable to relax or sleep. The bathroom was particularly poor — there was visible mould, which was not only unpleasant but also concerning from a hygiene perspective. Had I not been catching an early flight the next morning, I would have certainly checked out and sought alternative accommodation. It was a deeply unsatisfactory stay, and not what I would expect when booking with a brand I usually trust.

This was our first time in this hotel. The building is quite old, but the room was nice and clean. Reception staff were all very friendly and helpful. There is a bus stop just outside the hotel. Bus SL9 takes you to heathrow bus station and then you can take the picadily line to central London. It cost £15.10 for the day. The hotel is in the Ulez zone, so please check if you need to pay. It is £12.50 per day. There is a little restaurant next door. We had a take away the first night. The waiter was friendly and gave us the order on a tray with plates, sauces and cutlery. The following night we had dinner in the restaurant. The food was delicious and nicely presented. Service was very quick too. Big thanks to Jagdeep and Lakhfa.

great customer service, interactive and on a whole really thoughtful. waiters and waitresses made no hassle and wanted the best for their customers. spoke to us as friends. great customer service, interactive and on a whole really thoughtful. waiters and waitresses made no hassle and wanted the best for their customers. spoke to us as friends.