2-Sterne-Hotels in Hay Creek

We had a very mixed experience with this hotel. It was the worst check-in experience we’ve ever had. Check in is supposed to be 3pm, we arrived about 5:30pm and they didn’t have a clean room for us yet. We came back at 7:30pm and they found us a room finally. Or so we thought. We booked a 1 bedroom suite with a separate bedroom and when we walked into the room I noticed it was only a single studio room. So we had to haul all of our luggage back down to the front desk and tell them they gave us the wrong room. The employee tried to say that’s what I booked and that’s all they have. I showed her my confirmation email. Eventually someone else showed up and said she’s still cleaning some rooms!? This is about 5 hours past the check-in time they advertise. She said there was one of the suites available. They were going to give it to the person behind us that was waiting because he also got the wrong room and was waiting for a clean 1 bedroom suite. They finally got us in a room. It was a handicapped accessible room which was fine except the shower was very short and made for someone in a wheelchair. The room itself was very clean and comfortable and well stocked. The bed in the bedroom was comfortable but the couch fold out bed in the living room for our adult son was terrible. He said he could feel the bars of the frame through the thin mattress. The check-in process I give one star and the room I give 4 stars. Not being able to get the room I paid for until almost 8 pm is ridiculous.