I booked an ocean view room based on the photo on *******. Our room had a resort/pool view staring at another building next to it with the water far in the distance. I complained to the front desk and showed them the pic from ******* vs our room and they said ******* uploaded the photos, not them and would not reimburse me the difference in rooms. They offered a restaurant credit, but we didn’t eat there. They also offered to move us over a couple rooms but the view was essentially the same. So the hotel did nothing. I called ******* and they claimed the hotel uploaded the photos and details and also refused to refund me the difference in rooms. So essentially nothing was done. So be careful when viewing the one bedroom ocean view pics, that is not what you will get. Even if it said “partial ocean view” I would be a little more understanding but the photos are inaccurate, whoever uploaded them. The hotel was pretty clean, but not pristine with no daily housekeeping service. We did not realize how damaging the fires were in Lahaina. We were glad that we could support the community, but thought after almost a year, the community would have been somewhat rebuilt, but it wasn’t. There were tons of people living in tents and fema sheds and a large homeless population. Most water activities like snorkeling or zip lining were 2 hours away. So, had we known of the lack of rebuild in the community and extent of damage, we would have booked on another part of the island.
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