Galagos Lodge

We arrived on Friday afternoon. On Saturday we went away and when we came back we wanted to shower, the water was called. The staff mentined to us it was load shedding but i can recongnise that we are using Gas heater but it was off. Later in the day we went out and when we came back at night the lodge had no electricity, nobody told us anything. We waited for a staff member because the contact number we had was offline. Finally we spoke to the manager and she told us she is struggling to buy electricity because she is on prepaid. My question was simple, you should have let us know and provide some alternative. We could not find one another and she told me that i can leave, i did exactly that, Om Monday, when i check for my refund, she told me that she would not give it because my partner gave a bad review. It was unfortunate that we ended up there without checking reviews because if we checked them we could not have booked there. I was not the first one to leave amother the same circumstances

We have visited this establishment several times since initially enjoying our honeymoon there a few years ago. The service was always good until our most recent visit. We booked for a Sunday evening due to our limited availability, the hotel was very quiet and only saw one other visitor. After enjoying dinner at the Hotel, we went out to a local business, upon our return, we found that the entrance door had been locked from the inside and we could not enter. Hooting, shouting, calling, tried contacting all the numbers listed did not help and we could not find anybody to open for us whilst the rain was pouring down. After eventually entering the next morning, we slept in and forgot about the 10am check out. After our host, reminded us of this at 11am, we promptly packed and left. Upon calling the owner Yolande to inform her of the unfortunate situation, she was incredibly rude and kept telling us that we could have had the decency to ask for a late check out and how would they clean in time for new guests, not that there were any guests on the Monday morning. She told my wife "to calm down" as she couldn't hear her clearly. Not even an apology about being locked out. i was asked why didn't phone her as if we didn't think of that - her phone was off and the land line unanswered. Such rudeness was really unneccessary and uncalled for. Pathetic service Yolande.....