Hotel Emerald Waters Classy

아무래도 위치성 매연과 작은 벌레들은 많지만 방은 깨끗하고 너무 만족스러웠음. 위치가 너무 좋아요

Right in the heart of the Old Quarter if Hanoi, this hotel is quite lovely. On check-in, we were greeted with refreshments and our bags were taken up to our room. The service was excellent, all staff were very pleasant and helpful. The room had a balcony overlooking the main street below. It was very clean and modern. The breakfast buffet had a wide selection of hot and cold dishes, pastries and fruit. Also included was an order of eggs, so definitely lots to eat. Highly recommended.

The hotel is great and right in the middle of all the action. But what takes it from a great to sheer excellence is their staff. They are so completely efficient and super helpful - I cannot sing their praises enough. Justin and Jennie are both gems! They are excellent. They made us feel like family and every time we would come back from a tour or a meal or just from a walk - they would greet us like family! It really felt like coming home - we were taken care of so well. Jennie was in touch right from the beginning and helped us book an amazing halong bay cruise. She was efficient, would respond immediately and gave me to the point, specific suggestions that was so helpful. Justin knew we were travelling with my parents who are both senior citizens and he would come rushing out to help them out of the car. They and the rest of the team could just not do enough. Ever smiling and so incredibly sweet. It's not often that you miss hotel staff when you leave but we will miss them. They really touched our hearts. The hotel by itself is within easy walking distance of the lake, excellent places to eat, the market and beer street. The rooms while a little on the smaller side are clean and well kept. The bathrooms are spacious and the food really good and served so prettily. I cannot recommend this hotel enough. Choose this hotel and you will go back with a smile on your face.

What a lovely hotel the staff here are exceptional especially Justin and Tina. I can’t thank Justin enough for helping us when we had to extend our stay due to illness he went above and beyond to help us rearrange everything. Great location fantastic room. Would definitely stay again.❤️

They are the best. All the staff are very welcoming and organized. We enjoyed our moments here well. The breakfast is nice. And the location is perfect. We did notice that our room booked beforehand were changed on the day we arrived, but the outcome is acceptable--the room is fairly comfortable. Overall, it was a great experience staying with Emerald Waters Classy.