Premier Inn Hannover City University

Wir kamen gegen 2:00 Uhr morgens an, und der Rezeptionist erledigte unseren Check-in zügig. Trotz der späten Stunde empfing er uns herzlich und professionell. Nachdem wir aufgrund eines Unfalls über drei Stunden auf der Autobahn im Stau gestanden hatten, war seine Freundlichkeit und sein zuvorkommendes Auftreten eine große Erleichterung. Wir haben die hervorragende Gastfreundschaft sehr geschätzt.

Die Hotellobby ist wunderschön gestaltet. Allerdings werden nicht einmal die grundlegendsten Dinge wie tägliche Zimmerreinigung oder regelmäßiger Handtuchwechsel angeboten – angeblich aus Umweltschutzgründen?! Ich empfehle dem Hotel dringend, „einen Hinweis auf dieser Leistung auf der Buchungsseite hinzuzufügen, die Gäste beim Check-in deutlich zu informieren oder einen Aushang im Zimmer anzubringen!“ Das Hotel liegt in einem abgelegenen Teil der Stadt, in der Nähe von Bahngleisen, daher ist es notwendig, die Fenster geschlossen zu halten, um den Lärm abzuschirmen.

Das Zimmer ist sehr schön und die Verkehrsanbindung ist sehr gut. Es ist eine U-Bahn-Station vom Hauptbahnhof und zwei U-Bahn-Stationen vom Stadtzentrum entfernt. Zu Rewe und DM gelangt man bequem in drei bis fünf Minuten zu Fuß. Man muss die Initiative ergreifen und der Rezeption sagen, dass sie es jeden Tag reinigen soll, sonst wird es nicht jeden Tag gewechselt.

We weren’t there for long but it was comfy if hot. AC didn’t work very well we had to sleep in our briefs. No food available at bar but nice wine

My name is Bahadır Göçer. On the 10th day of my 19-day European tour, I stayed at your hotel, Premier Inn Hannover University (Room 147), between July 31 and August 1. I have stayed at many hotels before. Upon arrival, I asked the receptionist named Tim if the parking area in front of the hotel was suitable for parking; he made a joke, saying there wouldn't be a problem since the car didn't belong to him. Later, when we mentioned that we couldn't connect to the hotel Wi-Fi because we had Android phones, he adopted an indifferent attitude, stating there was nothing he could do about it. Since the hotel provided only one key card, we needed the card to operate the elevator while our children were in the room. When I asked the receptionist, Tim, if he could activate the elevator for us, he responded quite rudely, telling us to wait our turn—even though he would have simply needed to use a card to activate the elevator controls. We entered the room and ran the ventilation system for three hours, but the air in the room did not change at all. I went down to the reception to explain that something was wrong. The receptionist, Jewgenic, explained that it was a "dry system" and would therefore take a long time to cool down; I told him that wasn't the issue. When he repeated the same thing, I mentioned that I had stayed at other hotels and that if the system were actually working, we would have noticed it. Angered, he rudely handed me a feedback slip with a QR code, stated there was nothing he could do, and stopped attending to me. While the hotel corridor was cool, the room was extremely hot; at one point, I even considered sleeping in the hallway. Out of desperation, we cracked the windows open, but that didn't help much. Consequently, we spent the entire night sweating in bed due to the heat and the noise from the trains outside. We couldn't sleep. So, I ask you: after experiencing this at one of the Premier Inn hotels—where I was staying for the first time—would I choose to stay there again? Their indifferent attitude, rather than a polite effort to resolve our problem, causes Premier Inn to lose many customers like me. Have a good day.

It was close to the train station and a bit noisy at night hours.