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Lage4.4
Ausstattung4.2
Service4.4
Sauberkeit4.4
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Anonymer Benutzer
Standardzimmer (2 Betten)
Aufenthalt im Sept. 2024
Reise mit Freunden
9 Bewertungen
1.5/5
Gepostet am 9. Nov. 2024
Front desk staff are not welcoming especially the male staff who is very grouchy.
Hotel is very old and have very unpleasant smell along the corridors and room. It is located at a old railway station and metro station which is quite far from the high speed station.
There are food stalls opposite the hotels where the train station is.
You have to pay to use the washing machine and dryer which is located at the 10th floor.
Tea that is in front of the receptionist are not refilled and is only available in the mornings.
I definately won't be staying in this hotel again if I go to Hangzhou.
Übersetzen
Antwort der Unterkunft: Dear Guest, Hello! Thank you very much for choosing to stay at Zhejiang Railway Hotel and sharing your accommodation experience with us. Regarding suggestions, we will pass them on to the relevant departments for improvement and enhancement. The hotel offers a variety of room types, and we recommend you to try the renovated rooms in the South Building, where all the facilities are brand new and will surely make you more satisfied. We sincerely look forward to your next visit!
Alex the wanderer
Superior-Einzelzimmer
Aufenthalt im März 2024
Single
75 Bewertungen
4.0/5
Sehr gut
Gepostet am 4. Apr. 2024
The staff was very polite and spoke decent English. Location is super convenient if you are arriving at Hangzhou railway station. Pleasantly surprised and most likely will stay here again.
Übersetzen
Antwort der Unterkunft: Distinguished Guests: Hello! Zhejiang Railway Plaza Hotel has a superior geographical location, warm and comfortable and clean check-in environment, and provides dedicated personalized service, which has been well received by many guests. All staff of the railway building sincerely invite you to come again! Have a nice life!
The location is the most superb for this hotel, it’s near train and subway station so it’s very easy to get around. There are a lot of stores and restaurants around the hotel. The room was really wide.
Übersetzen
Antwort der Unterkunft: Distinguished Guests: Hello! Thank you for choosing to stay in Zhejiang railway building and share your experience! Our hotel location, convenient transportation, we will continue to strive for you and all guests to provide a better check-in experience! Strive to make every guest happy to come, satisfaction and return, sincerely look forward to your visit again! Have a nice life!
Anonymer Benutzer
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Nov. 2023
Familie
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 6. Febr. 2024
Location is great. Near to the train station and convenient
Übersetzen
Antwort der Unterkunft: Dear guest: Hello, thank you for your feedback. Your satisfaction is the greatest encouragement for our work. The hotel is located at Hangzhou Station, quiet amidst the hustle and bustle, with zero distance between Hangzhou Railway Station, Metro Line 1, and Line 5. I am glad to receive your recognition, and we will continue to work hard. We look forward to your visit again. Wishing you good health and a happy family!
Antwort der Unterkunft: 尊敬的賓客:您好!感謝您的入住與詳盡的點評。為賓客營造温馨、舒適的旅居環境是我們一直所追求的。首先代表酒店對您在酒店的入住體驗欠佳問題表示真誠的歉意,您所反映的問題,我們已在第一時間反饋至相關部門,並對您的房間進行了免費升級,我們也會加強相關問題的整改,保證對客服務質量。希望有機會您能再次入住我們酒店,期待在下次光臨時能看到我們的進步!祝您生活愉快!
Antwort der Unterkunft: 尊敬的賓客:您好!非常感謝您的入住和點評!飯店客房的設施設備和配套設施均是按照三星級酒店的標準裝修,我們秉着“三星級的酒店,五星級的服務”的要求,為所有住店客人提供令其滿意的服務。為了保證客人的入住品質,飯店會不定期的對不同樓層進行裝修和設施設備的更換。您的滿意是我們最大的快樂,真誠期待您的下次入住!祝您生活愉快!身體健康!