Yitel (Hangzhou East Railway station)

Subject: Commendation for the Excellent Service at HeYi Hotel Hangzhou East Station Dear Management of HeYi Hotel Hangzhou East Station, I am writing this letter to express my heartfelt appreciation for the outstanding service I experienced during my recent stay at your hotel. As a first-time visitor to Hangzhou and a guest at HeYi Hotel, I was immediately struck by the warm and inviting atmosphere that seemed to echo the exceptional experience we had previously enjoyed at the HeYi Hotel in Yangzhou. Upon checking in, I took the opportunity to share some suggestions with your front desk staff, hoping to contribute to an even more delightful guest experience. To my delight, the two young ladies and one gentleman attending the desk listened attentively to every point I made, displaying genuine interest and professionalism. Their willingness to engage and consider feedback is a testament to the high standards of service that HeYi Hotels are known for. It is rare to find such attentive and receptive staff members, and it left a lasting impression on me. The dedication and enthusiasm exhibited by your team truly embody the spirit of hospitality that defines HeYi Hotels. It is clear that the culture of excellence starts from the top and permeates every level of your organization. In addition to the commendable customer service, I must also mention how comfortable and clean my room was, as well as the convenient amenities provided throughout the hotel. These aspects further enhanced my overall stay and solidified my positive perception of HeYi Hotels. I want to extend my sincere gratitude to the entire team at HeYi Hotel Hangzhou East Station for making my visit memorable. I look forward to returning and experiencing the same level of excellence in the future. Please pass on my compliments to all the staff involved, especially the front desk personnel who made me feel so welcome. Once again, thank you for a wonderful stay. Warm regards, [630jicongPeng]

The hotel is good

櫃檯親切友善，房間寬敞舒適明亮整潔，可以提早入住或延後退房，大廳可以拿熱水，有免費的咖啡可自行取用，也有幾張座椅的會客室，5樓有三台洗衣機+三台烘乾機，免投幣，相當好，除了房間有兩瓶免費瓶裝水之外，每個樓層電梯出口處，都隨時補足瓶裝水，可自由取用，可見經營者的大器，唯一的缺點就是早餐，廚師手藝差，煮的菜油膩到不行，最不可取的事，所有的菜，或豆漿，都是溫涼，幾乎沒有熱的食物，粥更是稀到不行，其實食材是ok的,問題在於廚房的團隊,手藝差就算了，還非常的偷懶，估計是把所有的菜一次炒好，並且沒有加任何保溫，第一天八點多吃早餐，菜都是涼的，心想可能得要七點吃才有可能吃到熱菜，於是第二天特地早起去吃，一樣的，都是微溫偏涼，希望管理者能注意到這一點，廚師真的要換，平白無故浪費了好的食材，因為廚師偷懶，一次炒好所有的菜，所以永遠只能吃涼的菜，住過非常多地方的酒店，不管食材如何，至少人家菜都是吃完了再炒，拿出來都是熱騰騰的，而且菜下面都有保溫的裝置。 這家酒店我很樂意回訪，但不會再加買早餐了！