Hangzhou Tianyuan Grand Hotel Bewertungen

The hotel provided a highly comfortable stay, boasting a prime location adjacent to a large shopping mall. The staff demonstrated exceptional friendliness, with Xiao Jiang, in particular, going above and beyond in accommodating my requests.

Slightly old fashioned infrastructure, but plenty of space, and a truly amazing service - staff extremely nice and patient, smiling and ready to help, I was really surprised. Cane here with no expectation but left extremely satisfied. The room looks a bit old but there's plenty of space. Overall the feeling is closer to being at home than to being in a hotel, and I loved it!

The service was perfect everyone was friendly and helpful. The breakfast was mainly Chinese food there was a small collection of European food. The interior looks old and was partly damaged. But everything was clean and hygienic. The view from my room was amazing.

Excellent services and amenities.

Good sea view room!

Very friendly and attentive staff. No English but made due with translator app which worked just fine. Old and dated decor but good location. Was looking forward to four workouts in the gym and the swimming pool while on a business trip. Chose this hotel specifically for its indoor swimming pool and gym. Would have stayed elsewhere in the area otherwise. That said, the pool and gym turned out to be public and couldn't be used at all as there was kids' swimming going on every time I went - tried on 4 separate occasions and every time the gym equipment was occupied by a dozen sleeping or relaxing parents and grandparents playing on their phones while waiting for their kids' swimming lessons to end. I was also told that the treadmills were out of order. The listing on Trip.com should be updated. It shouldn't be listed as a having an indoor hotel pool and gym as it's not only outside and adjacent in a different building with no direct access from the hotel, it's also a public facility and not accessible to hotel guests if swimming lessons are going on.

This was a great stay. It is a Chinese styled hotel and Only a few staff speak English but they go the extra mile to help. The hotel is close to the mixc. Overall a good stay.

Very pleasant stay at 天元大厦酒店！The room had a great view (especially at night) of the city and is perfectly clean and the bed is really comfortable. The hotel is organized and the common areas are also very clean. The breakfast is well served with western and chinese food, and the rotating floor is amazing! The rooms and corridors are quiet at night, perfect for a very good sleep, and the room service is very good. The front desk service is great, and Manager 吕 (Lv) is very helpful with any required matters. Walking distance from two big shopping malls (MixC and Raffles City). Recommend this hotel and would stay again once coming back to Hangzhou!

錢江新城的核心區域。東方潤園正對面。江邊步行道直達。離萬象城，來福士，杭州大劇院以及洲際等都在一公里範圍內。在房間就可看見無敵錢江新城全景濱江對岸風景以及壯觀的錢塘江。酒店是中國棋院的。裏面彰顯了非常特色的圍棋文化。智力運動的集合。前台很貼心的把我兩間高級房升級到了和其他兩間一樣的江景房。還如我所願的在同一樓層同一平面。真的非常貼心。房間裏的歡迎水果也很温暖熱情。再配上這燦爛的江景。美哉。房間很大很舒服，打開窗簾即是美麗的錢塘江。2606的轉交房間還有個特別的客廳已經麪江的浴缸。超級喜歡。這次有活動的性價比真是無敵了！

特別好的房間，寬敞明亮，長者孩子滿意，這次旅行因為這個酒店而圓滿。感謝天元前台小吳的幫助，真是人美心善，大好人，再來杭州還會選擇入住！！！謝謝留下的美好回憶

“一氣連江色”，一線江景摒除所有煩憂。還會再來。

前台幫忙免費升級了套房，意外驚喜。房間超級大，設施豪華，房間可以看江景，相當滿意。酒店在錢塘江畔，距杭州城市陽台很近，方便觀看錢塘江一江兩岸燈光秀。圍棋文化元素和34樓的旋轉餐廳讓酒店熠熠生輝。環境一流，服務熱情，早餐豐富，高端大氣。給予五星推薦。

給升級了套房，江景色超級漂亮

免費升級了房型，非常滿意，窗外180度無敵江景，服務很好，乾淨舒適，旋轉餐廳早餐很豐富，工作人員態度很好，自助晚餐也很不錯，就是人多了一點，菜品補充不是太及時。酒店五星好評。