Nevilleh
19. September 2022
The room was clean & today & the bed was very comfortable. Plenty of hot water for the shower & basin but be careful as the hot water comes our extremely very very hot & instant. It seems everyone has trouble locating the key pads. This is because they are digital screens, so when you arrive you just see a box & no keypad. Ad this is a keyless entry check in hotel I would suggest the instructions explain you won’t see a key pad but a little box & tap on it to light up digital keypad. We were in room 13 next to the closed reception and we heard many people ringing the helpline because they couldn’t locate the key pad for entry to the carpark or hotel. Our TV kept switching off at night with the screen message no signal, so we couldn’t watch TV any night which was extremely disappointing. We had 2 chairs in the room and one had faulty legs and was unsafe to sit on. We found the location good as it was a very casual walk to restaurants & cafes in Racecourse Rd. There is a fish & chip takeaway shop directly opposite the hotel. We were a little disappointed in that we would have liked a balcony as per the photo, but not all rooms have balconies.
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