Gastnutzer
26. November 2024
After all the great reviews, and staying in a newly-decorated Premier Plus on our last visit away, we were a little disappointed by this hotel. The positives include a very friendly and helpful lady on reception, who sorted out an early check in - though in retrospect, we could have saved the 25% increase of £10 by leaving our belongings in the car, as we went straight out for the day. The location was nice and quiet, and there was plenty of parking. The bed was comfortable, and all linen clean. Phoning a taxi from reception was easy and effective. The room however, was very tired. There was no comfy place to sit (as shown in the gallery photos for this hotel, just a rather useless upright fan - strange for this time of year). There were stains on the nets and curtains, several dead spiders in ceiling corners, and unearthly stains on the desk chair. There was also a horrible smell of drains from the bathroom, which abated after using the shower at night, but had returned by morning. These details were fed back at check-out, and we got an apology… Sadly, the breakfast at the Brewers Fayre was not the usual hot buffet choice, and “unlimited” isn’t quite the same if you have to order it in advance. And so, we declined eating the breakfast that we had booked, and left several hours before the allocated check out time. In retrospect, and having highlighted our grievances about the room, we would have expected the £10 early check in to have been reimbursed. We sadly wouldn’t return here if in the area again.
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