Musashino Bekkan Hakone

The service was really good, we had to drive from Tokyo so it took a while and we were kinda delayed by traffic for a bit due to it being one lane. Our hosts are really kind and help with parking our cars and bringing us our luggages. Although we thought it was advertised as a hotel, it's actually a ryokan. Really apologetic for the inconvenience from us during our stay there, we checked in late and even came back late during one of the night - resulting in us missing dinner service (they even set up and left some food for us). We also wanted to leave for the convenience store close to midnight, only to find out that the doors are all shut, we didn't want to make them do extra work so we went back to our rooms. The rooms are great and the views are so beautiful, it's amazing to wake up to such greenery / mountain view. Breakfast and dinner service will be in the rooms and the staff will help us lay and keep our futons as well. I had the chance to soak in one of the private baths, it was really relaxing and nice, warms me right up since it was around 10 degrees in the autumn. Amenities provided are very adequate as well, even in the baths (public/private). Besides all that, there's a lounge area with massage chairs, it was the best thing ever, highly recommend to try it during your stay. It's more convenient if you drive, there are convenience stores are few mins drive away. The entrance from the road is a really sharp bend so you need to take note in case you missed it. Plenty of parking space as well, wouldn't be a concern during your stay. Shoes are removed right at the lobby and kept by the staffs, very homely vibes. Overall a pleasant stay with them and would love for more people to experience what I've experienced. Thank you to all staff and hosts who made it possible. If there's a chance, I'd love to visit again.

Remember to call them for transit from the train station instead of walking there.

직원분들이 친절하고 내부 시설이 일본스러워서 너무 좋았습니다 저녁 코스요리로 너무 잘나왔고 아침도 한상 잘 차려줬어요

傳統的日式旅館，房間非常有特色。從進入旅館開始就感受到了很好的服務。有一個和服小姐姐英語很好，用心瞭解了我們的需求，不僅考慮到小童餐的菜品，還溝通了我們第二天的出遊計劃，推薦了行李託運的服務。早上把行李送託運，下午可以直接去箱根湯本火車站拿。不過這個小姐姐是唯一一個英語好的工作人員，我們遇到她應該是挺幸運的。 酒店有接駁車可以來回蛇骨野公交站或宮之下火車站。因為酒店在半山坡上最好是電話讓他們來接。我不想打國際電話就從蛇骨野拖着箱子走過去的，遠是不遠，但上坡拖箱子太累了。。。 旅館有三個私湯可以選擇，四樓的不需要預約，一樓和二樓的需要預約。我們試了四樓的夜宵之湯和一樓的山之湯。山之湯在户外，需要步行經過一條山間小路，木屋有點老舊，倒是蠻有特色。房間裏也有私湯，非常舒適了。 在這裏可以體驗一泊兩食。晚餐非常不錯，傳統的日式早餐有點吃不習慣，但也是很精緻。另一個和服小姐姐全程提供了很貼心的服務。晚上會有工作人員來鋪床，不過可能是因為溝通的原因，第二天還沒起床工作人員就進來疊被子了，有受到點小小的驚嚇。早餐是定時的，所以懶覺是睡不成的。 到了晚上和早上前台會換成老爺爺和老奶奶。兩人的英語都不行，也會拒絕和顧客用英語溝通，會告訴你：No staff。看到前面有評論説服務不太好，可能是這個原因。算是一點不足吧。 總體來説是一次非常特別的體驗，雖然貴但感覺挺值得。

객실 화장실만 좀 낡았지 서비스, 객실상태, 식사, 프라이빗 온천, 공용 온천 모두 최고였습니다 ㅠ..ㅠ 다음에 또 오고싶은 곳입니다 설경 최고..

房間很傳統 日式，到店的那天特別冷，暖氣可能不太夠，但是泡了温泉就舒服多了～酒店一泊二食，晚上還有拉麪宵夜 很不錯。

定的一泊二食，早餐晚餐都非常豐盛。酒店的温泉池有好幾個，邊泡湯邊賞山景，很愜意。房間超級大，裝修風格也很古樸。

酒店住的很舒服，温泉也很舒服，但是有個致命的缺點，酒店不能寄存行李！！！第二天我們預訂了在桃源台的酒店，早上退房時才知道無法寄存行李，完全打破了自己當天的行程，本來當天想寄存好行李在酒店附近的一些景點玩好回來拿行李再去桃源台的，無法寄存行李，讓我浪費了大半天玩的時間，太可惜了，所以訂這個酒店要三思，要先考量下自己的行程

非常好的體驗