Qianna Hotels in Haikou

It was a pleasant stay as the staff are very friendly and even offer early check in. However, they started suspecting or accusing my friend as a parcel thief on the second night. Just because she has a lot of taobao parcel coming in. We were told to collect or take our parcel from the cabinet. So we did as what we were told to do. On the subsequent day, my friend was being judge and question when she is collecting her parcel. They keep asking her did she took the parcel. She already told them no. The 3 of us didn’t even see any parcel that doesn’t belong to us. On the last day, upon leaving the hotel, they questioned her with the screenshot of the cctv footage of her taking the similar parcel. As if she is the thief, this whole experience is really uncomfortable and totally spoilt our holiday mood. My friend even show the counter staff her taobao transaction to prove that the parcel as shown on the cctv footage is her. I don’t know the free gift is it to compensate us for accusing my friend as a thief or a genuine gift. Actually I heard a lot of the parcel thief occurring, the management should follow what Amari or some other hotel parcel collection system. They will keep the parcel for the guest and ask the guest for the first name and last 4 digit of the phone number. They shouldn’t accuse the guest and not admitting is their own management system problem.