Villa Kars

Wir haben im Rahmen einer umgeleiteten Gruppenreise in diesem Hotel übernachtet. Die Zimmer waren groß, aber mit sehr alten Möbeln ausgestattet, die wie ein Durcheinander verschiedener Stile wirkten. Unser Zimmer war seltsam, als ich die Tür öffnete und da war dieser seltsame Schrank, der sehr schmutzig und voller Stauraum war. Das Gebäude war schön mit einem Innenhof und das Personal an der Rezeption schien nett zu sein. Das Badezimmer war alt und seltsam eingerichtet und die Toilettenartikel waren wie kleine billige Probeflaschen. Das Frühstück war seltsam und mittelmäßig und die Damen, die das Frühstück servierten, waren extrem herrisch, da sie nicht wollten, dass wir mehr Tische oder Plätze schmutzig machten als unbedingt nötig. Die Stadt war zu Fuß erreichbar, was gut war.

I was excited that I will spend my weekend in Gyumri and we are going to stay In Villa Kars. But.... next time I will not choose this hotel, there was practically no service. The room Aram Khachatryan was spacious and furnished in the old way, clean. But the old cup board was filled with old blankets, there was a bad smell. The door of the bathroom doesn't have lock, the towels were smelling with bleach. It was impossible to use those towels. The breakfast was another disappointment. Not tasty, one day or more old cheese sticks, the egg frittata was burned, low quality coffee.... For the price we have payed for local hotel, what we received was absolutely not value for money. We enjoyed the evening and morning in the inner courtyard, it was authentic and peaceful.

This is a hotel where the foundational hardware is good but changes are needed. This hotel was good 5 years ago but needs to improve in some items to compete with some of the new hotels in town. I will probably not stay here again until some of these changes are made. We got the Safaryan room which is a room for 4 people at 55,000 AMD an evening. Pros Good location Nice tile decorations Thé breakfast manager gives good city tours. Very cute and authentic decorations. Definitely one of the most genuine hotels in Armenia. Staff is receptive to feedback (see below) Cons The shower in our room is was broken. The shower gun and the holder were unusable. . How this was not spotted during the room cleaning QA is a problem. The hotel uses single use cheap shampoo and shop. It would be easy to install shampoo and soap dispensers or use an Armenian brand instead of the cheap Chinese ones they use. A small detail but one that gives a bad impression. The windows have no mosquito nets. You want to leave your window open at night but you cannot. This is an easy fix as well. Some of the lights in the room were not working either. Again this should be spotted in the room cleaning QA process. This is a bed and breakfast so there is no food service for the rest of the day which could be useful to families. For the price this hotel charges for this room, these problems should never occur.