Los Jardines de Abama Suites

Not 5 star - No water on some days for showers, flushing toilets or drinking. Ants all over the apartments in kitchens & bedrooms and is a known problem. Basic amenities not provided (tissues, extra toilet paper, vanity kit) and items not re-stocked - they are particularly reluctant to replenish dishwasher tablets, so buy your own to avoid hassle. Cleaning / housekeeping is very poor - no hoovering or sweeping (probably why there are ants). App to order items does not work and fixing timings for cleaning is offered but they don’t actually come when requested. Manager very nice but seems cannot fix problems and reception staff reluctant to help and there is no communication between teams (baby cot requested before arrival but never set up by housekeeping and required lots of calling to get). Pool is beautiful but no poolside service and it is very difficult to get towels or umbrellas - you must do it yourself (pool staff on AirPods & hide in the pool store room). Terrazas is 4 star & down the hill and is a better experience for less money.

My stay at the hotel was an impressive experience, earning it a personal rating of 9.5/10. From the moment I entered the lobby staff made me feel genuinely welcomed. The aparment were spacious and equipped with modern amenities, ensuring a comfortable and luxurious stay. Apartment cleaning service provided a level of cleanliness and professionalism that left a positive impression. The dining experience at the hotel's restaurant, Tagara, was amazing. The staff went above and beyond to ensure a seamless dining experience. Despite the outstanding experience, the only minor drawback was some construction noise which was notified before booking. The hotel's efforts to minimize disruptions were appreciated.

We spent 2 weeks over the 2023 Christmas period with our family. Before travelling, I noticed a review who reported construction noise so I checked with the hotel and they reassured me that if was happening but it would be very far and would not disturb us. Every single days, apart from the week end and festive days that are off we had to live with hammer noise from 7am until 6pm. It was a nightmare, impacted our son’s nap, and fair to say that we did not relaxed at all. For this because I have been lied to I received a 40% refund of our stay, I still believe that what we paid was way too much for the service. And I really believe that between Christmas and New Year’s Eve when the entire planet is on leave, this should have been paused. First of all, this is not a hotel, this is bunch of flats and villas owned by private owners and they have put 3 restaurants there to make it look like it’s a hotel. Reception was answering the phone 10% of the the time and I had to confirm myself the booking for a our new year’s eve dinner as no one was doing it (had to actually go and talk to the restaurant myself). House cleaning was randomly happening. All pools ran out of towels every single day. The breakfast buffet was an utter joke, super minimalist, not even good, you have to count the fresh fruit… lots of too sweet pastries… There were a lot of mix up with our orders at the Tagara restaurant, it was way more professional at Melvin. We all got sick once after having lunch at the bar restaurant by the pool. The kid club was nice but they have too many children to look after so can’t properly look after the children. We tried the golf but the hammer noice was making it impossible to focus. They can take you to the nearest beach with a van, Tommy is very good. The other driver is on a mission to make you throw up. The beach has zero interest, dirty, loads of people. I am still chocked by the amount of money we paid for such an awful time. I will finish with some pros: the pool by Tagara is the best for kids as it’s heated and the flats were brand new and functional.

I hate to waste my time writing a bad review, I’m the last one to complain about anything, but here I feel the need to tell others our experience. These 3 problems happened: 1) We bought an apartment for 3 days including breakfast. We were welcomed at the reception with a lot of information from a nice lady including information about time of breakfast, lunch and dinner in Abama’s restaurants. Tagara restaurant was in the Jardines part where we were accommodated and Melvin in Terrasas part (this one was closer to us). The apartment’s card had info about the time of breakfast in Melvin. From what me and my wife understood we could have chosen which restaurant for breakfast we want to go. So first day we ordered transport and asked driver if we should go to Tagara or Melvin, he said he felt a good smell from Tagara so we went to Tagara and it was very good, then we went for a walk to check swimming pools and we got to Melvin which is next to the pool. We told the waiter we are from Jardines and that we already had a breakfast in Tagara, she said next time we should go to Tagara as we are from Jardines which was a new information for us, we agreed. It was around 11am so the waiters already took off like half of all the breakfast food away, we initially wanted only a little bit of papaya for our 8 months old but then we were offered a menu, we were already full but we said we will share one egg benedict (literally 1 egg) thinking it doesn’t matter if we eat here or there, + we tried a little of the ham and a tea. That was all the food that we could eat in Tagara as well. Then we received a bill for 2 persons 24 euro each = 48 euros, but I thought that must be just some intern thing to keep bookings correct and if there is any problem, we will deal with that at the checkout, because after all we paid for a breakfast. It happened in many hotels to us that they wanted to sign a cheque after breakfast (but usually with a zero amount). 2) We got a beautiful apartment with a nice view. It was a 2 bedroom, although I think I paid for 1 bedroom so that was nice surprise even though we were only 2+1. I was really happy at the start and told my wife we need to tell to our friends we found something really worth it. After we woke up from the first night a big noise from construction works right behind our apartments which we were not informed of. We were inside the apartment with closed windows and it was still very distracting, even more because we had a baby. The noise took all day. We hoped it was just an exemption and we didn’t really want to pack and unpack our things by moving elsewhere. The next day it was all day long the same and also at the breakfast at Nagara so we struggled putting our baby sleep there. I wrote a feedback in the Abama’s system but nobody replied. I called to the reception that the next day we’d like to have a breakfast at Melvin (which is supposed to be a lower level from Nagara) because of the noise and they agreed, which we appr