Hotels in der Nähe von University of Guelph, Guelph

Sehr sauber und kein schlechter Geruch, auch das Zimmer ist gepflegt. Das Zimmer ist geräumig und hell. Aber die Klimaanlage ist etwas laut.

***** WORST CUSTOMER SERVICE EVER ***** I have now witnessed the most incompetent guest service at a hotel ever. My background is Hotels. I worked at Claridges one of the most prestigious five star hotels in London England with Gordon Ramsey as our executive chef. I also worked as the head concierge at The Rimrock Resort Hotel in Banff as some examples. We were trained properly to go above and beyond a guests expectations. Upon arrival we waited over two and a half hours to get checked in as we were the only ones there at the time. Unfortunately due to the horrible management of this property they left a new team member on the front desk that had only been working there for a week. (complete failure on their part) He was absolutely lost and even said while he was dealing with me that he was going to have a heart attack or commit suicide after his shift. He was so flustered trying to get any kind of help from management on the phone. Finally the night auditor showed up and was able to check-in the backlog of guests sitting around the lobby. We had a confirmed booking for 2 Queens beds and upon our arrival into our room it was a king and sofa bed. I went back down to the lobby and they said that they would deal with it in the morning as the manager would get back to me about the room and our experience the night before. (I'd also just had back surgery 5 weeks prior) Our rate for the two Queens was 169 per night. After a Week (not the next day as promised) I finally received a call from the hotel operations manager Nalini Cackryanathen about my experience. She explained I would also not qualify for the 169 as we had a king bed and would have to pay 229 instead? ***? WE BOOKED AND HAD CONFIRMED TWO QUEEN BEDS with a confirmation number. In the end they offered a free night voucher to the hotel - NO CHANCE WE WILL GO BACK EVEN FOR FREE. I asked for the owners email so I could explain what is going on in his hotel and they refused saying he's not hands on and isn't really interested in the daily operations of his property? 🤯 I guess it comes from the top down!

Bleibt hier, während unsere Tochter in die Unterkunft in U of G bewegt wurde, und reserviert hier, da sie einen Rabatt für die Einbeziehung von U of G als Eltern und Heißes Frühstück hatten. Dieses Hotel befindet sich im industriellen Teil der Stadt und es gibt keine Restaurants in der Nähe von Gehstrecken (per Front Desk beim Einchecken). Es ist eine 10-15 Minute Fahrt zur Universität abhängig vom Verkehr. Das Zimmer selbst war sauber, aber es gab einige Wartungsprobleme. Ein Ausgang am Sofa hatte nur einen funktionierenden Plug. Die Dusche leckt überall im Badezimmerboden hinter dem Toilette aufgrund eines schlechten Designs und mit einem Duschegarten, das nicht an der Wand stickt, um ein Siegel zu bilden. Die Badezimmertür ist sehr schwer zu öffnen und zu schließen und hat sich entweder verschoben oder hat aufgrund der Feuchtigkeit geschwollen. Der Tub füllt mit Wasser während der Dusche, so dass die Abwasser natürlich ziemlich schlecht gereinigt werden muss. Die Küche ist klein, aber funktionell für eine Person zu einer Zeit. Kühlschrank und Mikrowelle waren sauber. Betten und Kissen waren komfortabel und waren doppelt groß (wie angekündigt). Die Sofa war NICHT ein Ziehen, obwohl es gesagt wurde, dass es auf unserer Buchung sein würde. Das Frühstück wurde in Abnahmebehältern serviert, weil es nicht groß war, es war essenswert. Kinder reservierten den Pool zu nutzen, aber es war so kalt, dass sie es nicht genossen. Es scheint nicht heiß zu sein. Ich bin nicht sicher, ob das aufgrund von Knöchel und Mangel an Verwendung oder was, aber es musste auch gereinigt werden. Meine Tochter benutzte den Fitnessraum am Morgen und sagte, es gab Cobwebs auf einigen der Ausrüstung und es gab nur eine 35 Pfund Dumbbell. Es gab eine Laufbahn, eine elliptische und ein Fahrrad. Das Front Desk Personal war sehr freundlich und hilfreich. Es gab keine Hausaufbewahrung wegen der Kleider, aber sie würden zusätzliche Gepäcktaschen liefern, Sie setzen Ihr Gepäck in den Halle und sie waren ziemlich schnell, um es zu entfernen. Insgesamt würde ich den Aufenthalt für einen langen Aufenthalt hier nur für die Komfort der Küche erwägen. Wenn ich für das Wochenende nur kommen würde, würde ich für Komfort näher an die Universität bleiben.

Absolutely overpriced, a friend was billed $50 for a dirty face cloth. dirty smelly rooms, front staff is horrible. I could honestly go on and on but why. This place will never change. I can not wait until the Holiday inn up the road is renovated and back up and running. DON'T STAY HERE. go to Hampton suites pay a little more for A WHOLE LOT BETTER. Back again because I had no choice. And once again nothing but issues. Called 2 hours before checking in and put the names on my three reservations and asked for the specific rooms. I was told the king executive with Jacuzzi and the couch bed was taken sorry. I asked how many kings executive with Jacuzzi do you have? They replied 2. I said that's funny as I booked both and have confirmation numbers how can it be taken? After 20 mins on hold she got back on the phone and said oh yes, they are both in your name. I gave the names for each room and what room # they go to. Got a call 30 mins later from our friend saying she was there, and her name is not on the reservation, and they have no idea. Once I arrived after 30 mins, we finally got it solved and checked in. About 1 hour later I noticed they charged my card $800 for incidentals. That's $200 a night per room per night for the 2 executive suites as the queen room was being paid for by the person staying in it. An absolute joke. The hotel is a joke. DON'T EVER STAY HERE. I WILL NEVER STAY HERE AGAIN. PS to anyone booking a group booking DON'T. Years ago, we had a contract for a certain number of rooms for our event and they cancelled approx. a month before our event on us. I assume they got a bigger contract because they tried to say they double booked us, and the other group booked first. Funny when I asked for proof there was a convenient computer issue. Just checked out one of the 2 rooms had ants. Hundreds of ants. The front desk solution was to give us bleach in a spray bottle from the laundry so we could spray and kill them. Then sleep smelling bleach. Lol fabulous. Picture is just a tiny amount of the hoards. Killed and cleaned up hundreds. I noticed the day after they billed me $50 for a missing blanket. I called the manager who says the brown blanket in the closet is missing. YES, IT IS because it is on the dirty couch bed my daughter slept in all weekends. *** Obviously, the staff does not clean there rooms very well at all******

Overall a good experience. The price was proportional to the quality of the room. It was clean and comfortable enough for an overnight stay

I was staying here while visiting my daughter. I am a Hilton Honors member and try to stay at an affiliated hotel when I can. The hotel itself is fine- nothing particularly memorable except the staff. The front desk staff are not only very friendly, but they were super helpful and transparent about the fact that 3 tournaments were going to be there when I asked to extend my visit by one night. Because I was staying partly to have a place to work for the day- it was important that I have somewhere reasonable to work. They gave me a room on the first floor, at the end so I’d be away from most of the commotion. It was great. Spacious room, good work space- bed was fine. It’s a bit dated but my room was clean. The breakfast in the a.m. worked for me as I could grab it and go back to work. It was pricey for what you get, but the staff went above and beyond.