Finde Hotels in Guatemala-Stadt

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

While the rooms were okay, the service was terrible and the staff rude, going to the point of blankly making fun of me and my friends for complaining about the food we ordered being overcooked and smaller than advertised. Moreover, when we first came to our room, there was a stain on my bed, showing it was clearly the same sheets used by the previous guests, or that they just dont bother washing them after taking them off. In conclusion, i would not recommend coming to this hotel as it is clear they do not care about the guest’s experience.

We had an international conference in Guatemala City and the Good Hotel staff helped us plan our accommodation months in advance! They were very accommodating and exceeded our expectations. Everyone in our group had a great time during our stay. The Good Hotel is centrally located and is near good office spaces and restaurants.We would love to stay here again the next time we come.

I loved my hotel room. The hotel staff were friendly but the restaurant staff were not very friendly. The pool was nice but could be cleaner. Nice neighborhood with lots of food options nearby. Super close to airport. Don't take the hotel shuttle though. I paid for shuttle and they just called me an Uber! I could have saved 20 bucks.

Ich blieb nur kurz im Hotel wegen einer späten Ankunft und eines frühen Fluges am nächsten Tag. Allerdings war das Zimmer angemessen und es war nahe dem Flughafen, was alles wichtig war. Als ich früh am Morgen auscheckte, gab es kein Personal, um mich auschecken, so dass ich die Schlüsselkarte der Sicherheit gab.

Eines der außergewöhnlichsten Erfahrungen eine angenehmen und sehr lesen sehr gemütliche Umgebung meine Frau war erfreut und bald werden wir zurück, weil die Pflege ist von erster Linie und die Zimmer sind sehr gemütlich

Die Marke garantiert den qualitativ hochwertigen Service und auch die Lage ist perfekt. Ich habe kein einziges Mal westliches Essen gegessen.