Fletcher Hotel Restaurant Erica

Das Hotelzimmer hat uns überhaupt nicht gefallen, es lag im alten Teil des Hotels und war nicht ausreichend renoviert. Nach einer Nacht mit schlechtem Schlaf aufgrund der weichen Matratzen mit deutlicher Durchbiegung und der Fenster, die zwar geöffnet, aber nicht gesichert werden können. Diese werden vom Wind aufgeblasen. Am nächsten Tag meldete ich dies dem Personal an der Rezeption. Sie hat unsere Beschwerde gut gelöst und uns ein anderes Zimmer im neuen Bereich angeboten. Das Housekeeping war so freundlich, unsere Koffer später am Tag in das andere Hotelzimmer zu bringen. Kurz gesagt, eine angemessene und saubere Lösung. Das Personal war sehr freundlich und hilfsbereit. Trotz des Personalmangels, was schade ist, kam es auch morgens beim Frühstück nicht zu ausreichend Nachschub, da beispielsweise der Marmeladenvorrat aufgebraucht war. Alles in allem können wir das Fletcher Hotel Erica wärmstens empfehlen, allerdings nur den neuen Teil.

Absolutely terrible service, rude, racist and unprofessional receptionist especially the blonde woman. Staying for 11 nights, I'm not here to be disrespected on my own money. Will make sure none of my colleagues will ever stay here. Rooms are not clean, average breakfast. Stay away of this hotel

This hotel is definitely not worthy of a 4-star rating: 1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arrival. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy. 2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail. 3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…