Healing Manor Hotel

I booked afternoon tea for my mum's birthday which was last month. They only started serving it again this week but I am gf and known they are usually good for accommodating people so didn't mind the wait. We wanted to add more people to our booking last minute and the receptionist was very good explaining they couldn't have afternoon tea, but could order from the normal lunch menu. We went and everything was going ok until they brought the desserts for my gf afternoon tea. They had substituted items from the menu they had given me, but no one had told me. I had the menu in front of me and the items I was brought didn't match. I had to ask what the items were and the poor girl serving couldn't have handled it any better. Then the manager was nothing but lovely. I think a lot of the staff are a credit to the place, but it has poor communication as the manager told me he would have explained about the substitutions if he knew. Also the tables were very wobbly, we were supposed to have unlimited tea and coffee but weren't asked for refills at any point and you could see damp mould in the corner where we were sitting. Not keen on going back as I have personally had issues and know a lot of people have too. It is a shame as it's such a lovely looking place.

We visited for Sunday lunch we arrived and shown to our table got our drinks and we ordered. Waited for our starters which weren’t anything amazing they read better than they were and also cold. We ordered beef and we were given an option of pink or well cooked we opted for pink and we got well cooked we questioned this but we were told the chef said it was pink we didn’t want to argue with the chef so accepted our dinner and carried on. Beef tough as old boots tasteless veg and probably could do a lot better at home. Nice place but clueless and staff with attitude not good also place needs a good clean shame cause it’s such a nice venue. Staff training needed