Hotels mit Bar in Greenacre

You’ll want to read this, its GREAT!!! My partner and I checked into the Greenacre Hotel on November 24th. After checking in, the desk clerk brought us to the entrance of the hotel building and handed us our room card keys. He then said to us “ The bathrooms are located down the hall outside of your room so don’t leave your room without your cards. You also need them to get into the building so make sure to always have your card on you. I don’t want to receive a call in the middle of the night that you’re locked out of your room”. Totally reasonable , I can understand how that could be frustrating. Many people, throughout the night, forgot their cards in their rooms. How do I know this? They body checked themselves against their door screaming “ let me in”. That wasn’t even the bad part. That I could put up with. The next day, my partner and I woke up early because we had an International Flight to catch. My partner went downstairs to load the car and then I followed about 10 minutes later. When I came outside the building, my partner shouted something at me but it was to late. The door to the building shut behind me. What my partner yelled at me was “ Don’t let the door close, the card isn’t working”. When I tried my card on the door, it just beeped and flashed red. I tried my partners card, the same thing happened. We were locked out and we had to return our rental car within the hour and catch our flight. I immediately called the desk clerk/manager. I told him what happened and his response was “ What do you want me to do, I’m in bed”……..well here’s an idea for you, GET OUT OF BED!!!!!!! I WAS FURIOUS!!! We had both of our cards and it was nowhere near checkout time!!! What kind of response is that, here’s the correct response: “ Oh my goodness, I am so sorry sir. I am currently unavailable but I will send someone there to open the door. Again I cannot apologize enough, this is totally unacceptable. Please send me an email at your earliest convenience and I will provide some kind of compensation, this is truly unacceptable. There will be someone there within the next half hour. Here’s my personal number in case he doesn’t show.” But of course that was not his response. After a bit of arguing, he let me know that someone was going to be opening up the bar downstairs within the next half hour. So, we waited. After a half hour, a gentlemen did show up and I have to give him praise. He moved with urgency and at the end of the day got us back into the building and we made our flight. I still can’t get over “ I’m in bed” , what is that! I’ve worked in the tourism industry for 5 years and this whole experience was just totally unprofessional. I’m looking forward to your response.

Die Eincheckung bei der Rezeption war ungewöhnlich, da es in der Frontbar war und man wurde gebeten, unseren Sohn zu entfernen, da die Rezeption nahe den Pokies war. Bezahlt für 2 Zimmer, wie ich dachte, es wird ein Doppelbett in einem Zimmer und ein Einzelbett in dem anderen. Es erschien ein einzelnes und ein Doppeltes in beiden Zimmern. Alles, was ich in der Rezeption riechen konnte, waren Zigaretten. Ich kam in unsere Zimmer und es war kalt und laut. Der Klimaanlage arbeitete nicht richtig oder gar nicht. Die Fenster konnten nicht verriegelt werden, und wenn sie geschlossen waren, war der Straßenlärm durch die beiden Glaspaneele schrecklich. Das Badezimmer war ein wenig klein, aber es war sauber. Das Bett war schrecklich, mussten wir sagen, was schlafen wir, war der schlimmste Schlaf jemals. Gehen Sie zur Vorderbar, um einen Kauf von Knochen/Flaschen von weicher Trink zu kaufen und ihnen zu sagen, dass sie nicht dort verkaufen, Sie müssen zur Pizzabar neben der Tür gehen. Gut, auf dem Weg zurück durch die Frontbar, fragte eine Mischflasche wie Scotch und Cola oder bourbon und Cola und dann wurde gesagt, wir verkaufen nicht das hier. Was für eine Frontbar ist das? Wir waren 2 Nächte lang, aber nur ein bisschen die Kugel und reservierten ein anderes Hotel nahe dem Flughafen.